Waiter / Waitress

MPC Moving Picture Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A major hospitality firm in Dubai seeks a passionate individual to join their team in providing exceptional customer service, ensuring positive guest experiences, and maintaining high operational standards. Candidates must possess a Diploma or Degree in Hospitality, have a positive attitude, and be fluent in English. This role offers opportunities for growth and career advancement in a supportive work environment.

Benefits

Exclusive benefits

Career development opportunities

Supportive working environment

Qualifications

• Fluency in English is mandatory; knowledge of additional languages is a plus.
• Must have a positive 'can do' attitude.
• Ability to work well in a team environment.

Responsibilities

• Provide sincere, warm, and enthusiastic service to ensure guest satisfaction.
• Assist the Manager in operational tasks and maintain a professional appearance.
• Anticipate guests' needs and handle complaints as necessary.

Skills

Customer service

Teamwork

Positive attitude

Education

Diploma or Degree in Hospitality

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

We are Heartists

"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Mövenpick

The Place to Savor Life - We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savor the flavor of life, balancing small indulgence with what’s good for them—and good for the world.

Job Description

The Role

• To promote efficiency, confidence, courtesy, and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel, thus identifying a high level of commitment.
• To assist the Assistant Manager / Restaurant Manager in any task outlined / detailed by him / her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm, and enthusiastic, ensuring guest satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing :

• Works (hands-on) towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control operational expenses.

Operations :

• Attends regular training sessions in line with the departmental P&P, i.e., guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts, e.g., basic cleaning work, polishing equipment, table setting, collecting materials / goods from other departments, etc.
• Communicates directly with guests, e.g., presenting menus, helping with recommendations, receiving orders, placing orders, and handling payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en-place work according to the whole day service requirements.
• To report any equipment failures / problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training / Development schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.
• To be flexible in assisting around different areas of the hotel.
• Familiar with the company’s internal policies and safety procedures.
• Helps in other areas of the Hotel if the situation requires.
• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health, and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Administration :

• Work hand in hand with the hostess to ensure the name tag is complete and in proper position.
• Ensuring business card and database are handed over to the hostess for the record.
• Make sure all bills are handed over to the cashier.
• Ensure all items are charged accordingly in the Micros system as per guest consumption.

Generic Aspects on Hygiene / Personal Safety / Environment / Confidentiality :

• Ensure proper care of all equipment and furniture entrusted for Heartists’ use.
• Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises, and knowledgeable of the hotel's emergency procedures regarding fire, medical, bomb threat, blackout, and evacuation.
• Know the safety regulations and ensure their application & ensure the safety of people and property in the hotel.
• Respect and ensure respect for the hotel's commitments to the "Environment Charter" of the Sustainability program (saving energy, recycling, sorting waste, etc.).
• Understand and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Do not disclose any financial information or any other information of the Accor Hotels.

Our Values

Our values are our common language; they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread — beyond professions, persons, countries, and cultures — the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.

Guest Passion

We obsess over our customers. Our guests are the drivers of our decisions and actions. We put them first, care for them, go the extra mile, and enjoy doing it.

Sustainable Performance

We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.

Respect

We are connected with the world and others. We enjoy the mix of cultures. We are proud of our differences. We put you first and value you, whoever you are. We care for the planet.

Spirit of Conquest

Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, initiate, and develop. We are ambitious for our guests. We make the impossible possible, and we have fun doing it.

Trust

Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences, and value all voices. We work as one team to say what we do and do what we say.

Innovation

We dare to challenge the status quo. We embrace innovation, challenge ourselves to do things better and faster. We take risks, dream the impossible, and make it possible.

Qualifications

• Diploma or Degree in Hospitality.

Additional Information

• A positive ‘can do’ attitude and the ability to work within a team environment.
• Fluency in English, additional languages are a plus.