Waiter / Waitress

IBIS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a dedicated individual to enhance guest experiences at a luxurious beach hotel. As a key part of the team, your role involves ensuring guest safety and satisfaction while maintaining high service standards. Candidates should hold relevant educational credentials and have experience in a similar environment. Join us to make a memorable impact in the world of hospitality.

Qualifications

• 1-3 years experience in a 4-5 star hotel environment.
• Proficient in English communication.

Responsibilities

• Ensure guests have a safe and enjoyable experience.
• Maintain cleanliness of beach areas and setup for guests.
• Address guest needs and report issues.

Skills

Customer Service

English Communication

Education

Diploma or degree in vocational hospitality

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its unique personality, allowing you to find where you truly belong, all while sharing a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will be part of a caring environment and team where you can be your authentic self. We offer a supportive space to grow, explore other professions, and pursue career opportunities within your hotel or across the globe. Enjoy exclusive benefits tailored to the sector and beyond, along with recognition for your daily commitment.

Everything you do with us, regardless of your role, will have a meaningful impact—creating memorable experiences for guests, colleagues, and the planet.

Job Description

We are seeking an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable experience.

• Understand and respond to all guest needs and requests promptly and professionally to ensure satisfaction.
• Comply with the company's grooming standards.
• Greet guests courteously and professionally upon arrival and thank them upon departure.
• Communicate guest comments and complaints to senior management.
• Be familiar with service standards and procedures.
• Follow procedures to set up beach beds and cabanas stations properly.
• Maintain cleanliness and upkeep of the beach areas.
• Set up the beach with sunbeds, umbrellas, and towels; ensure guests receive clean towels as needed.
• Fold and pack umbrellas in the evenings.
• Adhere to all hotel policies and procedures.
• Report suspicious activities and hazardous conditions immediately.
• Maintain safety in work areas at all times.
• Attend all mandatory meetings and perform other tasks as required.

Qualifications

• Diploma or degree in vocational hospitality.
• 1–3 years of experience in a 4-5 star hotel environment.
• Confident and proficient in English communication.

Additional Information

At Accor, diversity and inclusion mean welcoming everyone and respecting differences by prioritizing qualities and skills for employment and development. We aim to provide meaningful employment, a warm culture, excellent working conditions, and opportunities for all, including those with disabilities. Please let us know if you have any specific needs during the application process so we can accommodate them.