Waiter/Waitress

GRAND MERCURE; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Grand Mercure Dubai is seeking a friendly Waiter/Waitress to join our front-of-house team in Dubai. You will greet guests, take orders, serve meals and beverages, and ensure guest satisfaction.

The role requires excellent communication, a professional appearance, and the ability to work calmly in a fast-paced environment. Previous hospitality experience is preferred, and you will participate in ongoing training.

Qualifications

• High school diploma or equivalent.
• Previous hospitality experience is preferred.
• Excellent communication and interpersonal skills.
• Strong customer service with a friendly, professional attitude.

Responsibilities

• Greet guests in a friendly, professional manner.
• Take accurate food and beverage orders and relay to kitchen staff.
• Serve meals and drinks promptly with attention to presentation.
• Maintain dining area cleanliness and organization.
• Process payments accurately and handle cash responsibly.
• Upsell menu items and promote daily specials.
• Adhere to food safety and sanitation procedures.

Skills

Excellent communication

Customer service

Teamwork

Education

High school diploma

Tools

POS systems

Job description

Join our dynamic team as a Waiter Waitress in the heart of Dubai s vibrant hospitality industry We re seeking enthusiastic and customer-focused individuals to provide exceptional dining experiences to our guests As a key member of our front-of-house team you ll play a crucial role in ensuring customer satisfaction and maintaining our high standards of service

Responsibilities

Greet and welcome guests in a friendly and professional mannerTake accurate food and beverage orders communicating effectively with kitchen staffServe meals and drinks promptly ensuring quality and presentation meet our standardsAnticipate guest needs and respond efficiently to requests or concernsMaintain cleanliness and organization of dining areas and service stationsCollaborate with team members to ensure smooth service operationsProcess payments accurately and handle cash responsiblyUpsell menu items and promote daily specials to enhance guest experienceAdhere to all food safety hygiene and sanitation proceduresAssist in setting up and breaking down dining areas for various services or eventsParticipate in regular team meetings and training sessions to improve skills and knowledgeAdapt to changing needs during busy periods maintaining a positive and professional demeanor

Qualifications

• High school diploma or equivalent
• Previous experience in a restaurant or hospitality setting preferred
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and professional attitude
• Ability to work efficiently in a fast-paced, high-pressure environment
• Knowledge of food and beverage menus, with a willingness to learn and expand expertise