Waiter/ Waitress

Mandarin Oriental Hotel Group; Dubai; On-site; AED 25,000 - 40,000; Full time

Job summary

The Mandarin Oriental Downtown, Dubai is seeking a dedicated Waiter to enhance our guests' dining encounters. With responsibilities ranging from taking orders to providing attentive service, you will play a key role in ensuring an exceptional dining experience. Applicants should possess strong interpersonal skills, relevant experience in luxury settings, and a commitment to the highest service standards.

Qualifications

• 2 years experience as a waiter/waitress in luxury dining.
• High school diploma preferred, degree advantageous.
• Fluent in English, Arabic preferred.

Responsibilities

• Take and deliver food and beverage orders promptly.
• Provide attentive and personalized guest service.
• Maintain cleanliness and setup of dining area.

Skills

Interpersonal skills

Communication

Multitasking

Education

High school qualification

Degree or diploma in Hospitality

Tools

Restaurant POS systems

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Greek Restaurant in Dubai, the Waiter is responsible to provide exceptional guests dining experience. The role includes taking order, serving food and beverages, while making sure that every aspect of the dining experience meets our standards. Waiter reports to the F&B Supervisor.

As a Waiter, you will be responsible for the following duties:

• Maintain in-depth knowledge of the Greek menu, ingredients, and preparation methods to confidently inform and assist guests.
• Accurately take and deliver food and beverage orders, ensuring prompt service and attention to dietary needs or special requests.
• Provide personalised, attentive service throughout the dining experience to ensure guest satisfaction and uphold brand standards.
• Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately.
• Set and clear tables to maintain a clean, welcoming dining space, and manage multiple tables while maintaining service quality.
• Support upselling efforts, collaborate across outlets, and create memorable guest experiences aligned with MOHG Legendary Quality Experiences.

As a Waiter, we expect from you:

• High school qualification preferred; degree or diploma in Hospitality, Hotel, or Business Management is an advantage.
• Minimum 2 years experience as a waiter/waitress, preferably in high-volume or luxury dining environments.
• Familiarity with fine dining and casual service standards, as well as restaurant POS and cashiering systems.
• Proficient verbal and written communication skills in English; additional languages such as Arabic are preferred.
• Strong interpersonal skills with the ability to multitask, prioritize, and maintain service flow in a fast-paced setting.
• Physical stamina to stand for long periods and flexibility to work varied shifts including evenings, weekends, and holidays.

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