Waiter/Waitress

FAIRMONT; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Banquet Coordinator to ensure seamless event execution. In this dynamic role, you will be responsible for planning and organizing events, maintaining high standards of cleanliness, and ensuring exceptional guest experiences. You will liaise with various departments to ensure all aspects of the banquet are executed flawlessly. This position requires a proactive individual with strong communication skills and a passion for guest satisfaction. Join a vibrant team and contribute to creating memorable experiences for guests in a luxurious setting.

Qualifications

• 1-2 years of banquet and event management experience required.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Ensure efficient set-up and planning for events as per Banquet Events Order.
• Maintain high standards of personal appearance and hygiene at all times.

Skills

Event Management

Guest Experience

Beverage/Wine Knowledge

Communication Skills

Attention to Detail

Multi-tasking

Basic Cooking Knowledge

Tools

Micros

Job description

• To ensure efficient set-up and planning according to the Banquet Events Order.
• To comply with all policies and procedures including FOCUS.
• To assign responsibilities to subordinates and to check their performance periodically.
• To liaise with the Kitchen and Beverage department enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.
• To ensure that the Banquet is kept clean and organized, both at the front as well as the back of house.
• To liaise and organize with housekeeping and stewarding department that the established cleaning schedules are strictly adhered to.
• To issue repair and maintenance work orders to ensure the proper maintenance of the Banquets.
• To maintain a high standard of personal appearance and hygiene at all times.
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.
• Maintaining proper dining experience, delivering items, fulfilling guest needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Other tasks that are assigned.

Qualifications

• 1-2 years banquet and event management experience.
• Guest experience centric.
• Strong beverage/wine knowledge.
• Excellent communication skills in English, both written and verbal.
• Trustworthy with attention to detail and high levels of accuracy in their work.
• Pro-active and energetic with a positive 'can do' attitude.
• Ability to multi-task with prioritization skills.
• Knowledge of the products/items selling in the outlet.
• Proficient in the use of Micros.

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.