Waiter Team Leader

SEVEN; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality group in Dubai is seeking a Waiter Team Leader to lead the front-of-house service team. This role involves delivering exceptional guest experiences, training staff, and ensuring smooth operation during service hours. The ideal candidate will have 2+ years of experience in a high-end restaurant and a passion for guest service. Competitive salary and benefits are offered.

Benefits

Competitive Salary: Based on experience and role responsibilities

Club Access: Full access to SEVEN Wellness Club facilities

F&B Discount: 50% off all in-house food and beverage items

Career Growth: Opportunities to grow across SEVEN’s expanding group

Supportive Culture: Team-oriented environment that values initiative

Qualifications

• Minimum 2 years of experience as a senior waiter or team leader in a high-end restaurant.
• Strong leadership and interpersonal skills.
• Fluent in English; additional languages are a plus.
• Ability to multitask and work under pressure.
• Passion for hospitality and guest service.

Responsibilities

• Lead daily shift briefings, assigning sections and responsibilities to waitstaff.
• Ensure all FOH staff deliver professional, friendly, and attentive service.
• Monitor guest satisfaction, handle complaints promptly.
• Assist in onboarding, training, and coaching of waitstaff.
• Supervise table setups and adherence to service protocols.

Skills

Leadership skills

Customer service

Multitasking

Interpersonal skills

Product knowledge

Job description

The Waiter Team Leader is responsible for leading the front-of-house service team to deliver exceptional guest experiences in line with the brand’s standards. This role requires hands-on service, training and supervision of waitstaff, and ensuring smooth floor operations during service hours.

Key Responsibilities:

• Lead daily shift briefings, assigning sections and responsibilities to waitstaff.
  
• Ensure all FOH staff deliver professional, friendly, and attentive service at all times.
  
• Monitor guest satisfaction, handle complaints promptly and professionally.
  
• Assist in onboarding, training, and ongoing coaching of new and existing waiters.
  
• Supervise table setups, cleanliness, and adherence to service protocols.
  
• Collaborate with kitchen and bar teams to ensure seamless service delivery.
  
• Assist with order taking and table service during peak periods.
  
• Maintain a high level of product knowledge (menu, specials, diets, ingredients, allergens).
  
• Ensure POS transactions are correctly processed and cash handling procedures are followed.
  
• Conduct regular checks on team grooming, hygiene, and uniform standards.
  
• Support management with inventory of service items and daily reports when needed.
  
  
  
  

Requirements

• Minimum 2 years of experience as a senior waiter or team leader in a high-end restaurant.
  
• Strong leadership and interpersonal skills.
  
• Fluent in English; additional languages are a plus.
  
• Ability to multitask and work under pressure.
  
• Passion for hospitality and guest service.
  
  
  
  

Benefits

• Competitive Salary: Based on experience and role responsibilities
  
• Club Access: Full access to SEVEN Wellness Club facilities and classes
  
• F&B Discount: 50% off all in-house food and beverage items at The Dose by Silvena
  
• Career Growth: Opportunities to grow across SEVEN’s expanding group of brands
  
• Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being