Waiter, In Room Dining

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Waiter, der in der In Room Dining-Abteilung tätig ist. In dieser spannenden Rolle sind Sie dafür verantwortlich, Speisen und Getränke effizient zu servieren und ein unvergessliches Erlebnis für die Gäste zu schaffen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Gastfreundschaft und Servicequalität an erster Stelle stehen. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines großartigen Teams sein möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten weiterzuentwickeln und zur Zufriedenheit der Gäste beizutragen.

Qualifications

• Mindestens 2 Jahre Erfahrung im Servicebereich.
• Erfahrung in einem gehobenen Hotel ist von Vorteil.

Responsibilities

• Effizientes Servieren von Speisen und Getränken im In Room Dining.
• Verstehen und Erklären des In Room Dining-Konzepts und der Menüangebote.

Skills

Kundenservice

Multitasking

POS-Systeme

Gastfreundschaft

Grundkenntnisse in MS Office

Education

Abschluss der High School

Höhere Ausbildung in Gastgewerbe oder Hotelmanagement

Tools

POS-Systeme

Job description

Job Title: Waiter

Location: Mandarin Oriental Jumeira, Dubai

Department: In Room Dining

Vacancies: 1

Job Description

About the job:

The Waiter will carry out operational tasks in the In Room Dining Department, serving food and beverages efficiently to ensure guest satisfaction, under the guidance of managers and supervisors.

Responsibilities include:

1. Understanding and explaining the In Room Dining concept and menu offerings to guests.
2. Completing mise en place and cleaning tasks to ensure efficient service.
3. Operating POS systems to process orders.
4. Delivering personalized service based on guest needs.
5. Maintaining friendliness, courtesy, and efficiency in all interactions.
6. Upselling services and products to enhance guest experience and revenue.
7. Processing payments, including MOHG Gift cards and other methods.
8. Ensuring dishes meet hotel standards and food specifications.
9. Handling utensils and equipment properly, and assisting with stock management.
10. Updating product knowledge regularly.
11. Communicating guest preferences and allergies to the team.
12. Supporting other outlets as needed.
13. Performing additional tasks assigned by the management.
14. Communicating effectively with colleagues and superiors.
15. Being a proactive team player and supporting operational tasks.
16. Observing guest cues to meet and exceed expectations.
17. Maintaining a warm, friendly, and passionate attitude towards guests.
18. Creating memorable moments to surprise and delight guests.
19. Ensuring guest satisfaction throughout their experience, aligned with MOHG standards.

Candidate Requirements

• High School qualification or equivalent preferred.
• Higher education in Hospitality, Hotel, or Business Management preferred.
• Experience in high-volume, high-service environments preferred.
• Luxury hotel experience is advantageous.
• Minimum 2 years of waitstaff experience.
• Strong customer service skills and understanding of guest needs.
• Ability to work long hours with operational focus.
• Familiarity with POS and cashiering procedures preferred.
• Knowledge of Fine Dining and casual service standards preferred.
• Ability to multitask and understand service flow.
• Basic computer skills, including MS Office, preferred.

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