Waiter/ess (Server)

Hilton; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a dedicated Waiter/ess to serve guests efficiently while adhering to high standards of customer service and hygiene. You will manage guest queries, serve beverages, and ensure a consistent quality of food and drink service. Experience in the Food and Beverage sector is preferred. This full-time position is based at the DoubleTree by Hilton Resort & Spa Marjan Island in Ras al-Khaimah.

Qualifications

• Experience in Food and Beverage department preferred.
• Previous experience with cash handling is beneficial.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Manage guest queries efficiently.
• Serve beverages according to regulations.
• Ensure knowledge of menu offerings.
• Maintain stock at all stations.
• Follow reporting procedures for issues.
• Ensure quality and timeliness of orders.
• Adhere to Hilton Grooming standards.
• Comply with health and safety legislation.

Skills

Positive attitude

Good communication skills

High levels of customer service

Excellent grooming standards

Flexibility

Job description

Overview

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

Preferred capabilities and distinctions

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Details

• Work Locations: DoubleTree by Hilton Resort & Spa Marjan Island
• Schedule: Full-time
• Brand: Doubletree by Hilton
• Job: Bars and Restaurants