Waiter/ess (Chapters Lounge )

Hilton Worldwide, Inc.; Dubai; On-site; AED 24,000 - 36,000; Full time

Job summary

A leading hospitality company is seeking a Waiter/ess to provide excellent service to guests. The role involves managing guest queries, serving beverages, and ensuring high standards of food and hygiene. Ideal candidates will have experience in the Food and Beverage industry and a commitment to customer service.

Qualifications

• Experience in Food and Beverage department and/or industry.
• Previous experience with cash handling.
• Knowledge of Food Hygiene Regulations.

Responsibilities

• Managing guest queries in a friendly, timely, and efficient manner.
• Serving alcoholic/non-alcoholic beverages according to regulations.
• Ensuring Food and Beverage orders are delivered promptly.

Skills

Customer Service

Flexibility

Teamwork

Job description

Job Description

Job Number:

HOT0BMLI

Work Locations

Canopy by Hilton Al Seef – Dubai Al Seef Street Dubai

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. You will also need to have extensive knowledge of menu offerings. Specifically, your tasks will include:

• Managing guest queries in a friendly, timely, and efficient manner
• Serving alcoholic/non-alcoholic beverages in accordance with licensing and liquor regulations for residents and non-residents
• Ensuring knowledge of the menu and all products
• Keeping mis-en-place well stocked at all floor stations
• Following correct reporting procedures if faced with issues
• Ensuring Food and Beverage orders are of a consistently good standard and delivered promptly
• Practicing Hilton Grooming standards, including uniform dress code, cleanliness, and personal hygiene
• Complying with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

A Waiter/ess (Server) working for Hilton is always representing our Guests and collaborating with Team Members. To succeed in this role, you should demonstrate:

• A commitment to delivering high levels of customer service
• Flexibility to respond to various work situations
• The ability to work independently or as part of a team

Preferred qualifications and experience include:

• Experience in Food and Beverage department and/or industry
• Previous experience with cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” inspiring us to create remarkable experiences worldwide. Our Team Members are at the heart of this mission!