Waiter Ess - Banquet

Mandarin Oriental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Waiter/ess for their Banqueting Team. The role includes providing exceptional service during events, setting up banquet spaces, and ensuring a memorable dining experience. Candidates should have hospitality qualifications and prior experience in a luxury setting.

Benefits

Learning & Development programs

Complimentary nights through MOstay

Health benefits and wellness programs

Comfortable accommodation and duty meals

Competitive salary aligned with industry standards

Qualifications

• Minimum 2 years experience as a waiter/waitress in a high-volume restaurant or luxury hotel.
• Strong knowledge of dining service standards.
• Ability to communicate effectively with guests.

Responsibilities

• Maintain knowledge of banquet menu and beverage options.
• Take and relay accurate food and beverage orders.
• Set up banquet spaces according to specifications.

Skills

Strong verbal and written communication skills

Interpersonal skills

Attention to detail

Knowledge of dining service procedures

Education

High School qualification or equivalent

Degree in Hospitality/Hotel/Business Management

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Mandarin Oriental Downtown, Dubai is looking for a Waiter/ess to join our Banqueting Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

More than just a hotel, Mandarin Oriental Downtown, Dubai is a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at Mandarin Oriental Downtown, Dubai, within the Food and Beverage Department, the Waiter/ess plays a critical role in providing exceptional guest experiences during events and functions. This includes setting up banquet spaces, serving food and beverages, and ensuring that every aspect of the dining experience meets our standards. The Waiter/ess reports to the banquet supervisor.

Responsibilities:

• Maintain comprehensive knowledge of the banquet menu and beverage options, offering suggestions and answering questions to enhance the guest experience.
• Take accurate food and beverage orders from guests, communicate clearly to the kitchen and bar staff, and ensure all orders are delivered promptly and according to guest specifications.
• Address special requests or dietary needs professionally and carefully, ensuring management and kitchen colleagues are informed of guest preferences or allergies.
• Provide attentive and personalized service to guests, ensuring their needs are met professionally and efficiently.
• Set up banquet spaces according to event specifications, including arranging tables, chairs, and place settings, ensuring a clean and inviting dining environment.
• Create WOW moments to surprise and delight guests, ensuring customer satisfaction from arrival to departure, following MOHG Legendary Quality Experiences (LQES).

Candidate Requirements:

• A High School qualification or equivalent is preferred; a Degree or higher national diploma in Hospitality/Hotel/Business Management is advantageous.
• Minimum 2 years experience working as a waiter/waitress, preferably in a high-volume restaurant or luxury hotel.
• Strong verbal and written communication skills in English; additional languages such as Arabic are a plus.
• Knowledge of acceptable dining service procedures and standards, familiarity with restaurant point of sales and cashiering procedures.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues, understanding the service flow.
• Physical ability to stand for extended periods and flexibility to work various shifts, including evenings, weekends, and holidays, as required.

Our Commitment to You

• Learning & Development: We craft unique learning and development programs to support your growth at every stage of your career.
• MOstay: Enjoy complimentary nights and attractive rates on rooms for you and your loved ones through our MOstay program.
• Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, duty transportation, and duty meals.
• Competitive Salary and Benefits: We provide a competitive salary and attractive benefits aligned with UAE industry standards.

Are You a Fan?

Join us and be part of the #MOfamily!

Job Details

• Role Level: Entry-Level
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Dubai

For more information, visit our company website.

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