Waiter-Banquet

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Banquet Server to deliver exceptional service at events. In this role, you will ensure all guests receive prompt and courteous service, maintain operational excellence, and uphold the highest standards of food and beverage delivery. Your attention to detail and strong interpersonal skills will be key in creating memorable experiences for guests. Join a dynamic team where your contributions will make a significant impact, and enjoy the opportunity to grow in a vibrant hospitality environment.

Qualifications

• Proficient in English reading, writing, and speaking.
• Strong customer service and communication skills required.

Responsibilities

• Provide prompt and courteous banquet services to guests.
• Set up and unset function rooms according to standards.
• Report any complaints or irregularities to management.

Skills

Communication Skills

Customer Service

Problem Resolution

Interpersonal Skills

Attention to Detail

Education

Secondary Education

Job description

To provide prompt and courteous Banquet services to the Hotels guests.

KEY ROLES & RESPONSIBILITIES

1. To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
2. Maintain and promote Sofitel operational excellence.
3. Ensure mise en place is complete.
4. The ability to gather and transport all supplies needed for the setup of a function but not limited to silver, china, linen, skirts, glassware, condiments, etc.
5. Perform side duties (checklist).
6. Report to manager any kinds of deviation from set standard and procedures.
7. Ensure that all operating equipment is maintained.
8. Ensure that all service and storage areas are kept safe, clean, and locked.
9. Help minimize waste, neglect, breakages, and mishandling of supplies and equipment.
10. To report any complaints, incidents, or any other irregularities to the management.
11. Help implement work simplification and necessary changes.
12. To be punctual at all times.
13. To ensure that guests receive the attention they require.
14. Attend all meetings and trainings as requested by Meeting Center Manager / Asst. Banquets Manager.
15. To professionally behave with other members of staff, managers, and directors.
16. To assist and report to the Banquets Manager and carry out requests as made by the Management.
17. Attend to guest needs, complaints, and/or onsite requests and changes in a courteous and helpful manner.
18. Set up and unset function rooms including table setting according to established standards.
19. Perform the functions of cashiering and dispensing of beverages as assigned by Banquet Management.
20. Present banquet check to event organizers, ensure checks are signed and correctly posted.
21. Comply with hotel and department policies and procedures at all times.
22. Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
23. Communicates to his/her superior any difficulties, guest comments, and other relevant information.
24. Establish and maintain effective employee working relationships.
25. Maintain complete knowledge of all outlets, hotel services/features, and hours of operations as they affect the areas of responsibility.
26. Able to account and handle cash effectively, efficiently, with integrity, and follow established and proper Accounting procedures.
27. Carry out any other duties as and when assigned by the Management of the Hotel.
28. Assist other Food & Beverage Outlets in their operations within peak times when needed.

Qualifications :

• Average reading, writing, and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.
• QUALIFICATIONS
• Secondary education.
• EXPERIENCE
• Minimum 1 year food and beverage serving experience.
• Previous public contact.

Remote Work : No

Employment Type : Fulltime