Waiter

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel is seeking a guest service provider to enhance the dining experience. Responsibilities include greeting guests, managing orders, and ensuring service excellence in a prestigious setting. The role requires previous experience in fine dining or luxury service, emphasizing teamwork and upselling to maximize satisfaction.

Qualifications

• Previous experience in a similar role ideally in a luxury hotel or fine dining establishment.

Responsibilities

• Greet guests warmly and ensure their dining comfort.
• Take guest orders accurately and ensure all requests are communicated to the kitchen.
• Maintain cleanliness and tidiness of the dining area at all times.

Skills

Guest Service Excellence

Team Collaboration

Health & Safety Compliance

Upselling

Job description

Key Responsibilities:

Guest Service Excellence:

• Greet guests warmly escort them to their table and ensure their comfort during their dining experience.

• Provide detailed menu explanations offer recommendations and answer any questions regarding the food and beverage offerings.

• Take guest orders accurately ensuring all special requests and dietary restrictions are noted and communicated to the kitchen staff.

• Serve food and beverages promptly ensuring all dishes and drinks are presented beautifully and meet the resorts high standards.

Service Operations:

• Ensure cleanliness and tidiness of the dining area at all times.

• Set up and break down tables for service ensuring the correct arrangement settings and ambiance.

• Maintain knowledge of daily specials promotions and new menu items to assist guests in making informed choices.

• Collaborate with the kitchen and bar staff to ensure the smooth delivery of food and beverages.

Guest Relations:

• Address guest inquiries resolve concerns and ensure satisfaction during their visit.

• Handle guest feedback with professionalism ensuring any complaints are swiftly addressed and escalated when necessary.

• Maintain a professional and courteous demeanor at all times ensuring guests feel valued and welcome.

Team Collaboration:

• Work as part of a team to ensure smooth service flow during busy times.

• Assist other waitstaff and management as needed supporting colleagues to ensure efficient service delivery.

• Attend staff meetings training sessions and participate in any development programs to enhance your skills.

Health & Safety:

• Ensure all health safety and hygiene regulations are followed.

• Maintain clean workstations and practice safe food handling procedures in line with local regulations.

Upselling & Revenue Generation:

• Proactively suggest additional items to guests including appetizers wines and desserts in order to maximize revenue.

• Offer personalized service that enhances the guest experience and encourages repeat visits.

Qualifications :

Previous experience in a similar role ideally in a luxury hotel or fine dining establishment.

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime