Waiter

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is looking for a dedicated team member to join their Food & Beverage Department. In this role, you'll assist guests with their needs, ensuring a high level of service and satisfaction. You'll be responsible for maintaining standards and training new staff, all while working in a fast-paced and dynamic environment. If you have a passion for hospitality and a knack for problem-solving, this position offers a fantastic opportunity to grow and thrive in a vibrant team. Join a company that values excellence and teamwork, and make a difference in guests' experiences every day.

Qualifications

• Strong interpersonal skills and ability to work well under pressure.
• Excellent communication and organizational skills are essential.

Responsibilities

• Assist guests with queries and provide excellent service.
• Work across all areas of the Food & Beverage Department.

Skills

Excellent communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Ability to work under pressure

Teamwork

Education

Previous service experience

Job description

Reporting to the Venue Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist guests with all different queries.
• Act according to the complaint handling standards & procedures.
• Report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge, and ensure that the attendance record is signed both at the beginning and at the end of each shift.
• Provide excellent guest service by discovering all of our guests' needs and acting on these needs promptly, effectively, and with confidence.
• Work across all areas of the Food & Beverage Department to ensure that guest expectations are exceeded and standards are consistently maintained.
• Be fully conversant with all F&B department policies and procedures.
• When fully competent, work with the Manager and Lead Servers to provide effective on-the-job training and coaching of new staff to help develop a highly skilled and motivated team committed to both Hotel and departmental goals.
• Consistently offer professional, friendly, and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures, and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Other duties as assigned.

Qualifications:

• Previous service experience is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Remote Work: No

Employment Type: Full-time