Waiter

Fairmont Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic food and beverage staff to join their vibrant team. This role involves greeting guests with warmth, taking and serving orders with precision, and ensuring a delightful dining experience. You will play a crucial part in maintaining high standards of service and cleanliness while fostering a welcoming atmosphere. If you have a passion for customer service and a proactive attitude, this opportunity is perfect for you to shine in a dynamic environment where your contributions are valued and recognized.

Qualifications

• Strong communication skills in English, both written and verbal.
• Attention to detail and accuracy in work is essential.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Greet and seat guests, ensuring a welcoming dining experience.
• Take and accurately process food and beverage orders.
• Maintain cleanliness and organization in the dining area.

Skills

Excellent communication skills

Attention to detail

Pro-active and energetic attitude

Multi-tasking and prioritization

Basic cooking knowledge

Tools

Micros

Job description

Roles and responsibilities

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed in any of the F&B department within the hotel.
• Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food (e.g., No Garlic, less spicy, etc.).
• Communicate to the guest and provide assistance with their queries.
• Work as a team to get all the job tasks completed in any given time.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to the guest with any additional request.
• Taking guest feedback and encouraging guest to share their feedback on our social media platform (e.g., TripAdvisor, TrustYou, etc.).
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking knowledge.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office/accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.
• Other tasks that are assigned.

Qualifications

• Excellent communication skills in English, both written and verbal.
• Trustworthy with attention to detail and high levels of accuracy in their work.
• Pro-active and energetic with a positive 'can do' attitude.
• Ability to multi-task with prioritization skills.
• Knowledge of the products/items selling in the outlet.
• Proficient in the use of Micros.

Desired candidate profile

• Greeting and Seating Guests:

  • Welcome guests as they enter the dining area, offering a warm greeting.
  • Escort guests to their assigned table, providing them with menus.
  • Ensure that tables are clean, well set, and properly arranged for guest comfort.

• Taking Orders:

  • Present the menu to guests and answer any questions they may have about the food and drinks.
  • Accurately take food and beverage orders, ensuring that any special dietary requirements or preferences are noted.
  • Recommend menu items and suggest specials, using knowledge of the menu to enhance the guest experience.

• Serving Food and Drinks:

  • Serve food and beverages to guests in a timely and professional manner.
  • Ensure that the correct dishes are delivered to the correct guests.
  • Clear empty plates, glasses, and silverware from tables promptly.

• Customer Service:

  • Monitor guest satisfaction during their meal, checking if they need anything else or if there are any issues.
  • Address guest complaints or concerns professionally and promptly, escalating to management if necessary.
  • Make guests feel comfortable, welcome, and valued, fostering a friendly atmosphere.

• Maintaining Cleanliness:

  • Keep the dining area and tables clean and organized.
  • Ensure that the dining area is well-stocked with clean cutlery, napkins, condiments, and other necessary items.
  • Regularly check the restrooms and other areas to maintain cleanliness.

• Handling Payments:

  • Present guests with their check at the end of the meal and process payments.
  • Ensure the correct amount is charged, applying any discounts or promotions if necessary.
  • Return change or receipts and thank the guest for their visit.