VP- Personal Lending Products

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned professional to enhance their personal loans product, ensuring a seamless customer experience. This role involves continuous market analysis, product innovation, and collaboration with various stakeholders to drive loan growth while maintaining profitability. The ideal candidate will have extensive experience in finance and consumer banking, with a strong focus on product and portfolio management. Join this dynamic team to make a significant impact in the financial services sector.

Qualifications

• 10+ years in finance/consumer banking with 7+ years in a similar role.
• Bachelor’s degree in Finance, Accounting, or Business Administration.

Responsibilities

• Develop and enhance personal loans product for better customer experience.
• Monitor portfolio health and profitability through key KPIs.
• Implement acquisition strategies targeting specific customer segments.

Skills

Product Management

Portfolio Management

Market Analysis

Customer Engagement

Process Improvement

Education

Bachelor’s degree in Finance

Master’s degree in Finance

Job description

Job Purpose:

• The main objective of the role is to build and enhance the personal loans product to provide a seamless experience to our customers. Identify opportunities within the portfolio as well as acquisition to create a sustainable personal loans business.
• Regularly track and monitor different segments of the customer base for profitability and portfolio health.
• Continuously work on improving product propositions and processes.
• Develop and implement various acquisition strategies targeting specific customer segments.
• Facilitate campaigns to drive loan growth while maintaining required product margins.
• Benchmark against competitors regularly and identify best practices worldwide.
• Provide ongoing analysis of product and portfolio performance, recommending areas for improvement.

Responsibilities:

Product Management:

• Continuously develop products in line with market trends.
• Innovate product offerings based on best practices across markets.
• Engage in regular benchmarking of competitors.
• Collaborate with stakeholders such as distribution and credit operations to improve policies and processes.

Portfolio Management:

• Monitor key portfolio KPIs: ENR, NIM, COR, GII, FTP, etc.
• Align campaigns with customer needs and ensure profitability.
• Seek continuous improvements in acquisition and retention strategies.
• Coordinate the delivery of product campaigns aligned with the annual calendar and business growth initiatives.

Process Improvement and Digital Enablement:

• Partner with consumer banking and Customer Experience teams on process improvements and transformation initiatives.
• Engage directly with stakeholders to deploy onboarding and customer engagement solutions, including acquisition journeys and digital banking services.
• Ensure marketing communications effectively convey value propositions to customers.

Qualifications:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.
• Master’s degree in the same fields is preferred.
• Minimum of 10 years of experience in finance and/or consumer banking products, with at least 7 years in a similar role.

Remote Work: No

Employment Type: Fulltime