VP, Branch Network & Growth Leader

Rakbank; Abu Dhabi Emirate; On-site; AED 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical coverage

Performance incentives

High-impact projects

Professional development

Inclusive workplace culture

Job summary

The role requires deep experience in retail banking leadership, with a focus on compliance and regulatory frameworks. A strong emphasis on customer experience and cross-branch collaboration is expected.

Qualifications

• Bachelor’s degree in Finance or Business; MBA preferred.
• Experience: Minimum 10 years in retail banking, branch operations, and leadership roles.
• Certifications: Knowledge of compliance and regulatory frameworks; BCM awareness.

Responsibilities

• Lead and manage branches within the district to achieve budgeted financial targets through effective sales, service, and product distribution.
• Drive service excellence and ensure adherence to customer service standards.
• Monitor branch productivity and implement measures for improvement.
• Conduct quarterly checks on sensitive files and operational activities.
• Support new product launches and ensure effective branch-level distribution.
• Manage operational risk through regular reviews and audits.
• Monitor MIS daily to assess business performance and ensure compliance with TAT for customer wait times.
• Promote customer feedback via QR codes and ensure staff engagement in service improvement.
• Ensure compliance with operating procedures, bank policies, and nationalization targets.
• Develop and upskill staff, manage performance for underperformers, and recommend career progression.
• Contribute to strategic goals and guide branches to act as revenue centers.
• Review error trackers and SEU reports, providing corrective guidance.
• Enforce channel migration strategies and support branch transformation initiatives.
• Maintain audit readiness across branches and ensure timely closure of audit observations.
• Manage internal staff movements to share expertise and build a collaborative culture.
• Monitor Branch Manager KPIs and ensure achievement within the district.

Skills

Team leadership

Analytical thinking

AML knowledge

MIS interpretation

Regulatory compliance

Customer service

Process improvement

Conflict resolution

Education

Bachelor's degree in Finance or Business

MBA

Job description

The role requires deep experience in retail banking leadership, with a focus on compliance and regulatory frameworks. A strong emphasis on customer experience and cross-branch collaboration is expected.