Volume Business - Sales Operations Executive

Tech First Gulf; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

A leading company in the UAE is seeking a driven Business Operations Executive to manage sales data and analytics. Responsibilities include report development, data integrity, and collaborating with cross-functional teams. Ideal candidates should have over 5 years in sales/channel operations and strong analytical skills.

Qualifications

• 5+ years of proven success in Sales/Channel Operations Management.
• Experience in large product-related telesales is preferred.
• Professional fluency in English required.

Responsibilities

• Develop and maintain reports, dashboards, and analytics.
• Ensure data integrity and accuracy within performance reports.
• Coordinate with cross-functional teams to ensure SLA execution.

Skills

Analysis

Communication

Presentation

Tools

MS Office

Database tools

Job description

Responsibilities:

1. Develop and maintain reports, dashboards, and analytics.
2. Work closely with cross-functional teams within TFG.
3. Manage vendor rebate and claim tracking.
4. Monitor Daily Sales Team Calendar and Meetings.
5. Track Daily Sales Orders and identify Red Flags.
6. Publish weekly sales achievements to People Managers.
7. Publish weekly stock and aging achievements.
8. Manage monthly Price List and Sales Promotions (Focus / Aging / Vendor Program).
9. Coordinate monthly partner mailing of Product List.
10. Collaborate with PM and Finance for vendor claims, claims aging, POE / POC capture, etc.

2. Sales Data and Analysis

1. Ensure data integrity and accuracy within performance reports.
2. Analyze Volume Team quarterly, half-yearly, and annual KPIs to identify trends and opportunities.
3. Implement automation using CRM and PRM tools (e.g., workflows, approvals).
4. Collect channel-related business data.
5. Provide prompt responses and meet SLAs.
6. Coordinate with cross-functional teams (Ops, PM, Purchase) to ensure successful SLA execution of volume orders.
7. Participate in sales meetings, reviews, and document minutes (MoMs).

Requirements:

• Highly driven, accountable Business Operations Executive with a collaborative mindset and success orientation.
• Bold yet consultative approach, capable of engaging remote and cross-time zone teams across ME and Africa.
• No preference on gender, age, or physical disability unless it impedes role deliverables.
• Experience: 5+ years of proven success in Sales/Channel Operations Management.
• Preferably from inside sales experience in large product-related telesales.
• Skills: Demonstrated expertise in analysis, communication, and presentation, particularly using MS Office (including Excel) and database tools.
• Language: Professional fluency in both verbal and written English.