Visitor Services Training and Excellence Manager BLR WORLD

JOB DESCRIPTION

Visitor Services Training and Excellence Manager Zayed National Museum

About BLR WORLD

BLR WORLD is an award-winning talent consultancy for the culture, entertainment, and events sectors, enabling organisations to plan, staff, and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high-performing teams, design environments, and training to help them thrive, then manage them seamlessly on the ground. The result: one-of-a-kind experiences delivered by energised and enthusiastic teams exceeding the highest standards.

About the role

BLR WORLD is hiring a Visitor Services Training and Excellence Manager for composing content, scheduling, and delivering training to the Visitor Services team and to staff who will interact with the visitors. The training programme will begin with induction, but we aim to have daily bitesize sessions and ongoing training to keep staff engaged, continuously developing, up to date, and positive.

Key Responsibilities

1. Manage the training schedule for the Visitor Services team, which will need to work around operational requirements.
2. Devise training subjects, content, and session structures.
3. Monitor staff training records to ensure that mandatory training and certification is up to date.
4. Report on training outcomes and budget.
5. Organise the necessary resources for training sessions, including room and resource booking.
6. Manage guest speakers/trainers.
7. Request and coordinate training sessions from other departments.
8. Work with the VS Section Head to develop the ongoing training strategy.
9. Analyse and report on customer satisfaction using findings to develop strategies for improvement.
10. Cover other VS positions when required.
11. Any other duties in line with the role's function as requested by the VS Section Head.

Required Experience

1. Experience of working in a cultural environment in a supervisory or management position.
2. Minimum 3 years experience of composing and delivering training to large groups in a cultural, hospitality, or customer-facing environment.
3. Strong IT skills and the ability to pick up new software quickly.
4. Fluent in Arabic and English, written and spoken.

Preferred Experience:

1. Additional languages are an advantage.
2. Experience of working in a museum or tourist attraction.

Required Education / Qualifications

1. Degree-level in a relevant subject (e.g., tourism, art history, museum studies, arts administration, hospitality, training, education).