Visitor Services - Ticketing and Admissions Hosts / Zayed National Museum

BLR WORLD; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in cultural services is seeking Visitor Services Ticketing and Admissions Hosts for Zayed National Museum in Abu Dhabi. The role requires welcoming visitors, selling tickets, and providing information to enhance the visitor experience. Ideal candidates are fluent in Arabic and English, with a background in tourism or hospitality preferred.

Qualifications

• Fluent in Arabic and English (spoken and written).
• High school diploma; a degree in tourism, history, art, or hospitality is preferred.

Responsibilities

• Greet visitors with a smile and assist with inquiries about the museum.
• Sell tickets and memberships, handle cash accurately.
• Support People of Determination services to ensure accessibility for all visitors.

Skills

Fluency in Arabic

Fluency in English

Customer Service

Education

High school diploma

Degree in tourism or hospitality

Job description

Visitor Services - Ticketing and Admissions Hosts // Zayed National Museum

Abu Dhabi, United Arab Emirates

Job Openings: Visitor Services - Ticketing and Admissions Hosts // Zayed National Museum

About the job: Visitor Services - Ticketing and Admissions Hosts // Zayed National Museum

About the Role

The Visitor Services Ticketing Host is responsible for warmly welcoming visitors and providing information, services, and tickets to ensure an enjoyable museum visit.

Responsibilities

• Greet visitors with a smile, using Emirati greetings, and create a welcoming atmosphere.
• Assist at the Information point with inquiries about the museum, facilities, events, local area, transport, and other DCT attractions.
• Sell tickets, memberships, products, and services for ZNM.
• Handle cash accurately and perform reconciliation.
• Respond to incoming calls and emails professionally.
• Record and respond to feedback according to policy.
• Assist with Membership inquiries.
• Upsell and cross-sell products and services.
• Be knowledgeable about ZNM policies, exhibitions, upcoming events, and DCT sites.
• Support People of Determination services to ensure accessibility for all visitors.
• Coordinate group bookings and guide groups through the museum.
• Act as a Gallery Assistant or Welcome Host as needed.
• Meet visitors expecting ZNM staff and coordinate their arrival.
• Scan tickets and resolve ticketing issues.
• Maintain a positive, dependable, punctual attitude and be a team player.
• Seek opportunities to enhance the visitor experience.
• Perform other duties as assigned by Visitor Services supervisors.

Required Experience

• Fluent in Arabic and English (spoken and written).

Preferred Experience

• Additional language skills are advantageous.
• Experience in museums or tourist attractions.

Education/Qualifications

• High school diploma; a degree in tourism, history, art, museum studies, or hospitality is preferred.