Virtual Relationship Officer - Emiratized Role

First Abu Dhabi Bank; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player in the banking sector seeks a dynamic individual to manage a diverse portfolio of customers. This role emphasizes delivering exceptional customer service while achieving key performance indicators through effective cross-selling of banking products. You will play a crucial part in enhancing client onboarding experiences and ensuring compliance with internal processes. If you are passionate about customer engagement and have a knack for sales, this opportunity offers a pathway to develop your career in a supportive environment that values growth and excellence.

Qualifications

• 1-2 years of relevant experience in customer service or sales roles.
• Diploma or bachelor's degree in business administration or finance preferred.

Responsibilities

• Manage a portfolio of 700-800 customers, focusing on customer service.
• Cross-sell bank products to increase penetration across the customer portfolio.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Fluency in English

Fluency in Arabic

Education

Diploma in Business Administration

Bachelor's Degree in Finance

Bachelor's Degree in Banking

Job description

Company Description

FAB, the UAE’s largest bank and one of the world’s largest and safest institutions, offers an extensive range of tailor-made solutions, products, and services to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.

Job Context:

Financials

1. Manage a portfolio of 700-800 customers, primarily non-borrowing customers.
2. Achieve monthly and annual KPI objectives (Portfolio, Revenue, X-sell, and Activations).
3. Cross-sell bank products (New accounts, Assets, Trade, FX, and Bancassurance) to increase product penetration across the customer portfolio.
4. Refer and upgrade customers to other units within the segment, viz. Sales & Coverage RM.
5. Ensure penetration in the market through focus on New to Bank referrals from existing customers.
6. Maintain Daily Sales Reports on business performance for review.

Customers

1. Be commercially effective in the role and consistently keep the customer/client as focus, ensuring excellent customer service by delivering a quality client onboarding experience.
2. Ensure timely updation of KYC and conduct due diligence.
3. Ensure thorough knowledge of all products, policies, and processes to achieve a superior client onboarding experience.
4. Effectively manage current account excess and account conduct management.
5. Ensure no mis-selling to customers by offering products/services transparently as per customer requirements.

Learning & Growth

1. Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with the respective Unit Manager.
2. Ensure participation in assigned training and Learning & Development programmes.
3. Be aware of competition offerings and offer suggestions to the line manager to improve products/processes.

Internal Processes

1. Ensure strict adherence to prescribed Sales & Compliance processes as per Bank's policies.
2. Adhere to governance & controls to proactively identify, manage, and minimize/mitigate potential losses.
3. Adhere to agreed SOPs across applicable areas.
4. Follow all prescribed internal processes to ensure satisfactory Audit Ratings.

Qualifications

Minimum Qualification
Diploma or bachelor’s degree in business administration, Finance, Banking, or a related major field of study is preferred.

Minimum Experience

1. 1-2 years relevant experience in Banking in customer service/sales/client-facing roles.
2. Commercial Banking experience will be an added advantage.
3. Strong interpersonal skills and fluency in English and Arabic.