Virtual Relationship Manager

RAKBANK; Dubai; On-site; AED 150,000 - 280,000; Full time

Job summary

RAKBANK is seeking a Relationship Manager to manage a portfolio of client relationships and drive sales while upholding risk controls and service standards. The role emphasizes cross-selling, portfolio reviews, and high-quality customer interactions across banking products.

The candidate should have at least 2 years of banking experience and a Bachelor's degree, with strong communication skills and product knowledge. This on-site position offers growth within the bank's client-focused teams.

Qualifications

• Minimum 2 years' experience in banking or financial services with focus on relationships.
• Strong communication and client service orientation.
• Understanding of banking products and processes.

Responsibilities

• Achieve budgeted sales and service targets within risk standards.
• Review customer portfolio to identify opportunities and cross-sell products.
• Manage a designated portfolio and address customer needs within service terms.
• Ensure timely, accurate processing and adherence to procedures.
• Maintain compliance with Code of Conduct and AML regulations.
• Provide specialist information and guidance to resolve queries.
• Collaborate with line manager to support departmental output.
• Keep client communication aligned with internal processes and TAT.

Skills

Relationship Management

Sales Acumen

Oral and Written Communication

Banking knowledge

Education

Bachelor's degree

Job description

Job Description:

What You’ll Be Doing:

• Achieve budgeted sales and service targets within acceptable risk standards.
• Regularly review customer portfolio to identify potential sales/business opportunities/ cross sell existing products.
• Manage a designated portfolio of customer relationships to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
• Always comply with the Staff Code of Conduct to ensure a positive image of the Bank is presented to all customers both internal and external.
• Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
• Manging the portfolio allocated in a timely manner to avoid delay or complaint.
• To ensure the client communication and query resolution is aligned with the internal process and TAT.
• Work closely on the client requests/query error free (Mission Zero)

What We’re Looking For:

Minimum Qualification : Bachelors degree.

Minimum Experience : Minimum of 02 years’ experience in banking or financial services, with a focus on relationship management.

Competencies:

• Oral and Written Communication
• Sales Acumen
• Relationship Management
• Banking process and knowledge