Virtual Premier Sales and Service Manager, Wealth

HSBC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global bank based in the United Arab Emirates is seeking a Virtual Premier Sales and Service Manager to lead a dynamic team. You will be responsible for driving business performance, managing customer relationships, and enhancing sales strategies. Ideal candidates will possess strong leadership skills and a passion for customer service in wealth management.

Responsibilities

• Lead your team to drive business performance through coaching, observation, and training.
• Proactively support the customer to utilize the channel most appropriate to support their needs.
• Supervise Financial Planning Managers to develop and manage long term relationships with Premier Customers.

Job description

Virtual Premier Sales and Service Manager, Wealth (0000LPHO)

Some careers shine brighter than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success.

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities

In this role, you will:

• Lead your team to drive business performance through coaching, observation, and training. Proactively manage the physical and virtual sales floor to meet customer needs for both external and internal customers.
• Proactively support the customer to utilize the channel most appropriate to support their needs.
• Supervise Financial Planning Managers, VPRMs and Outbound Insurance teams to develop and manage long term relationships with Premier Customers in their portfolios.
• Increase customer retention, customer portfolios and share of wallet.
• Ensure that PRMs proactively manage their individual sales funnels and achieve individual sales and referral targets
• Build a strong sense of teamwork in order to meet and exceed sales and referral targets.
• Work with subject matter experts (wealth, Offshore, Mortgage, etc.) to provide input on specific areas of sales coaching and development needed by individual PRMs.
• Assist the Virtual Premier Centre Manager in building and maintaining a strong bench of experienced sales & service people through recruitment, induction and retention of top performers