VIP Waitress

Sunset Hospitality Group; Dubai; On-site; AED 20,000 - 35,000; Full time

Job summary

A luxury hospitality company in Dubai is seeking an experienced hospitality professional to provide exceptional service to VIP guests. The ideal candidate must have a Bachelor's degree in Hotel Management and a minimum of 2 years' experience in a similar role. This position requires excellent communication skills, a well-groomed appearance, and the ability to thrive in a fast-paced environment. The candidate will be responsible for ensuring a personalized experience for high-profile guests and maintaining a luxurious atmosphere.

Qualifications

• Minimum of 2 years' experience in a similar VIP or luxury hospitality role.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome VIP guests warmly.
• Provide personalized service to VIP clients.
• Serve food and beverages in an upscale manner.
• Anticipate guests' preferences based on rapport.
• Maintain a clean and organized service area.
• Handle special requests and coordinate with staff.
• Resolve guest satisfaction issues promptly.
• Uphold venue standards and atmosphere.
• Work closely with the team during service.

Skills

Fine dining knowledge

Customer service skills

Communication skills in English

Ability to handle high-pressure environment

Professional demeanor

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Ideal Candidate

• Strong knowledge of fine dining and cocktail service.
• Exceptional customer service skills with the ability to handle high-profile guests.
• Excellent communication skills in English; additional languages are a plus.
• Well-groomed appearance and a professional demeanor.
• Ability to work in a fast-paced, high-pressure environment while maintaining a calm and positive attitude.
• Flexible to work evenings, weekends, and holidays.

Experience

Minimum of 2 years' experience in a similar VIP or luxury hospitality role.

Principal Accountabilities

• Greet and welcome VIP guests with warmth and professionalism.
• Provide attentive, personalized service to VIP clients, ensuring their needs are met promptly and efficiently.
• Serve food and beverages in an upscale manner, demonstrating excellent knowledge of the menu and wine list.
• Build rapport with regular guests and anticipate their preferences.
• Maintain an organized and clean service area, ensuring everything is in place for the best guest experience.
• Handle special requests and coordinate with kitchen and bar staff to fulfill VIP orders.
• Monitor guest satisfaction and ensure any issues are resolved quickly and discretely.
• Uphold the standards of the venue and contribute to a positive, luxurious atmosphere.
• Work closely with the team to ensure smooth operation during service.