Front of the House Manager / Hospitality Manager

Client of Uplift People Consulting; Abu Dhabi; Vor Ort; AED 180.000 - 240.000; Vollzeit

Zusammenfassung

Uplift is seeking a Front of House Manager to greet VIP customers and oversee daily front-of-house operations at our Abu Dhabi-based facilities. You will ensure safety compliance, prepare VIP reports for the CEO, and coordinate events and conferences to run smoothly.

You will hire, train and supervise front-of-house staff, manage schedules, and conduct performance reviews while driving continuous improvement in service quality based on feedback.

Aufgaben

• Meet and greet VIP customers.
• Ensuring high levels of customer satisfaction through excellent service.
• Overseeing daily operations of the front of the house.
• Ensuring adherence to safety regulations.
• Preparing VIP Report for CEO.
• Hiring, training, and supervising front-of-house staff.
• Creating and managing staff schedules.
• Conducting performance evaluations and providing feedback.
• Coordinate front-office activities and events.
• Monitor overall customer comfort and deal with customer complaints and comments.
• Address problems in the utmost professional manner.
• Ensure events and conferences run smoothly.
• Coordinate with operations team to ensure meticulous planning and organization.
• Supervise maintenance, renovations, and furnishings of FBO when required.
• Ensure a high level of quality in all facilities, including cleanliness and upkeep.
• Enforce adherence to quality standards within the FBO operations.
• Carry out inspections of facilities and services provided in FBO.
• Responsible for the development and maintenance of the SOPs relating to all functions and activities in the department/FBO.
• Ensuring consistency in service and product quality.
• Conducting regular inspections and evaluations.
• Implementing improvements based on customer feedback.
• Providing development opportunities for staff.
• Keeping up to date with industry trends and best practices.
• Encouraging professional growth and development within the team.
• Building relationships with regular customers.
• Encouraging customer loyalty through personalized service.
• Gathering and analyzing customer feedback for continuous improvement.

Jobbeschreibung

About Uplift Uplift is a dynamic agency specializing in global talent search covering EMEA LATAM USA and APAC with successful placements in 60 countries we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions Our innovative approach integrates global networks AI and advanced recruitment tools Beyond recruitment we engage with our audience through our podcast newsletter and webinars ensuring we stay at forefront of talent acquisition and global HR trends

Responsibilities:

• Meet and greet VIP customers.
• Ensuring high levels of customer satisfaction through excellent service.
• Overseeing daily operations of the front of the house.
• Ensuring adherence to safety regulations.
• Preparing VIP Report for CEO.
• Hiring, training, and supervising front-of-house staff.
• Creating and managing staff schedules.
• Conducting performance evaluations and providing feedback.
• Coordinate front-office activities and events.
• Monitor overall customer comfort and deal with customer complaints and comments.
• Address problems in the utmost professional manner.
• Ensure events and conferences run smoothly.
• Coordinate with operations team to ensure meticulous planning and organization.
• Supervise maintenance, renovations, and furnishings of FBO when required.
• Ensure a high level of quality in all facilities, including cleanliness and upkeep.
• Enforce adherence to quality standards within the FBO operations.
• Carry out inspections of facilities and services provided in FBO.
• Responsible for the development and maintenance of the SOPs relating to all functions and activities in the department/FBO.
• Ensuring consistency in service and product quality.
• Conducting regular inspections and evaluations.
• Implementing improvements based on customer feedback.
• Providing development opportunities for staff.
• Keeping up to date with industry trends and best practices.
• Encouraging professional growth and development within the team.
• Building relationships with regular customers.
• Encouraging customer loyalty through personalized service.
• Gathering and analyzing customer feedback for continuous improvement.