VIP Customer Relations Officer

HBS Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A client-focused service organization in Dubai is seeking a VIP Customer Relations Officer. This role involves managing client communications, addressing inquiries, and promoting services with a commitment to excellence and confidentiality. Ideal candidates have at least 2 years of UAE experience in customer service and possess strong interpersonal skills. A bachelor's degree is preferred along with experience dealing with high-net-worth individuals.

Qualifications

• Minimum of 2 years of UAE-based experience in a customer service role.
• Professional appearance and discreet, customer-focused attitude.
• Experience in luxury sectors such as high-end retail, hospitality, or finance preferred.

Responsibilities

• Serve as the first point of contact for clients and provide assistance.
• Manage client communications and present company services.
• Handle client concerns with efficiency and maintain confidentiality.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Attention to detail

Multitasking ability

Experience with high-net-worth individuals

Education

Bachelor’s degree

Job description

We are seeking a polished and proactive VIP Customer Relations Officer to join our team. In this client-facing role, you will play a key part in delivering exceptional service throughout the client journey—ensuring a seamless experience from initial contact to ongoing support—while strictly adhering to our policies on confidentiality and professionalism.

As a representative of our brand, you will interact with clients across various channels, address inquiries, resolve concerns, and promote our services with clarity and confidence. A commitment to excellence, discretion, and client satisfaction is essential.

Responsibilities

• Serve as the first point of contact for clients, providing prompt and professional assistance.
• Manage client communications via phone, email, and in person with a high level of service.
• Present and explain company services to new and existing clients clearly and accurately.
• Maintain accurate and up-to-date client records and interaction logs.
• Handle client concerns or complaints with efficiency, empathy, and resolution-focused communication.
• Coordinate with internal departments to ensure smooth service delivery.
• Uphold company policies and maintain strict confidentiality in all client dealings.

Requirements

• Minimum 2 years of UAE-based experience in a customer service or client relations role (required).
• Bachelor’s degree (preferred).
• Excellent verbal and written communication skills in English.
• Professional appearance and strong interpersonal skills.
• Discreet, reliable, and customer-focused attitude.
• High attention to detail and the ability to multitask in a fast-paced environment.
• Experience dealing with high-net-worth individuals (HNWI) or VIP clients is an advantage.
• Previous experience in luxury sectors such as high-end retail, hospitality, or finance is preferred.

Work Schedule

Monday to Saturday | 9:00 AM – 6:00 PM