VIP Concierge Coordinator, MOE - Chinese/Russian speaker

JOB TITLE:

Concierge, VIP Lounge | Asset Management Business Unit | Majid Al Futtaim Properties

ROLE SUMMARY:

To ensure the delivery of smooth, efficient and consistent best practice implementation for the running of the VIP Lounge. You will be responsible in following and delivering bespoke processes and procedures of the VIP Guest Service Program and Centre to ensure provision of outstanding services to our VIP customers at all times.

ROLE PROFILE:

1. Responsible for membership’s enrollment, welcome new and regular members, show the facilities, describe the services, and facilitate all their concierge requirements.
2. Responsible for assisting guests with various tasks related to their visit to the lounge and for providing full information about the entire Mall, its services and the local vicinity in the mall continuing effort to deliver outstanding VIP guest service;
3. Maintain a peaceful and service-friendly environment in the lounge including - but not limited to - F&B service, housekeeping duties management all around the lounge area, ambience and remaining services provided.
4. Provide professional and discrete VIP concierge services like: arranging reservations and/or confirmation of reservations, dining, wellbeing, entertainment, services and as well arrangements for off-premise activities, including but not limited to dining, transportation services/rentals, entertainment, airport/hotel check-ins, services and shopping;
5. Conduct Pre-Arrival calls for members, make preliminary arrangements for their lounge/mall experience.
6. Able to personalize each member’s visit, knowing their full profile, preferences, and ways to surprise them, keeping all the data protected under full confidentiality.
7. Be always aware of UAE event’s calendar, activity updates and VIP access to all, maintaining always the key contacts updated.
8. Responsible for managing in Lounge service bookings including venue preparation and payment management.
9. Personal Shopper - assist VIP guests with their shopping by giving advice and highlighting latest trends and upcoming new items in their preferred stores. Shopping on behalf of guests.
10. B2B Engagement - establish a strong relation with all In Lounge Service Providers and Tenants and action all requests received through them instantly.
11. Campaign Management - manage all campaigns related to the Lounge in line with campaign management SOP.

REQUIREMENTS:

1. Bachelor’s degree in hospitality/Tourism or equivalent
2. Minimum 4 years progressive experience in the Hospitality field preferably as at Front Desk and/or Concierge.

WHAT WE OFFER:

1. At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
2. Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
3. Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.