VIP Butler & Guest Experience Specialist

Kelvin Catering Services & Facilities Management (Emirates) LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Kelvin Catering Services & Facilities Management (Emirates) LLC in Abu Dhabi is seeking a professional, discreet and service oriented Butler to provide personalised hospitality and guest support for VIP clients and authorised guests.

Responsibilities include welcoming guests, anticipating needs, supporting food and beverage service, private dining, maintaining presentation and confidentiality, and coordinating with teams to ensure timely service.

Qualifications

• Experience in luxury hospitality environments is preferred.
• Strong customer-service and interpersonal skills.
• Excellent knowledge of professional service etiquette.

Responsibilities

• Provide personalised and discreet butler service to VIP clients and authorised guests.
• Welcome and assist guests with a warm, professional and respectful approach.
• Anticipate guest needs and provide prompt, personalised assistance.
• Support food and beverage service, including table setup, meal service and beverage presentation.
• Assist with private dining, special occasions, meetings and other approved functions.
• Maintain high standards of presentation, cleanliness and organisation in assigned service areas.
• Handle guest requests professionally and coordinate with relevant teams to ensure timely support.
• Maintain strict confidentiality regarding guests, personal information and service arrangements.
• Demonstrate excellent service etiquette and cultural sensitivity at all times.
• Handle guest concerns professionally and elevate matters appropriately.
• Maintain professional grooming, uniform and personal hygiene standards.
• Follow food safety, hygiene, infection-control and applicable operational procedures.
• Complete assigned service checklists, handovers and required documentation.
• Support the team during busy periods and maintain service continuity.

Skills

Butler

Guest Relations Executive

VIP Host

Hotel Service Professional

Education

High school certificate

Job description

Kelvin Catering Services & Facilities Management (Emirates) LLC in Abu Dhabi is seeking a professional, discreet and service oriented Butler to provide personalised hospitality and guest support for VIP clients and authorised guests.

Responsibilities include welcoming guests, anticipating needs, supporting food and beverage service, private dining, maintaining presentation and confidentiality, and coordinating with teams to ensure timely service.