Villa Hostess (Russian Speaker)

FAIRMONT; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a dedicated hospitality professional to oversee dining room operations. The ideal candidate will maintain high standards of service, ensuring guest satisfaction at all times. Responsibilities include managing reservations, handling guest complaints, and supporting restaurant staff. A diploma in hospitality and fluent communication in English and Russian are required. Join a team committed to delivering heartfelt hospitality in a luxurious environment.

Benefits

Employee benefit card offering discounted rates

Learning programs through our Academies

Opportunity to develop talent within the property

Qualifications

• 1 year or more experience in a 5 star hotel.
• Ability to work well under pressure in a fast-paced environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Maintain complete knowledge of dining room layout and restaurant procedures.
• Handle guest complaints and ensure satisfaction.
• Monitor and maintain cleanliness of section equipment and supplies.
• Take record and confirm restaurant reservations.

Skills

Customer service

Interpersonal skills

Problem solving

Calm under pressure

Team collaboration

English communication

Russian communication

Attention to detail

Education

Diploma or degree in vocational hospitality

Job description

Overview

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Responsibilities

• Maintain complete knowledge of:
• Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIPs
• Scheduled in-house group activities, locations and times
• All department policies / service procedures
• Answer telephone within 3 rings, using correct salutations and telephone etiquette.
• Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
• Communicate reservation /cancellation changes to management as they arise throughout the shift.
• Monitor the preparation of own assignments, ensuring compliance to departmental standards.
• Review the Reservation book, pre-assign designated tables and follow up on all special requests.
• Anticipate heavy business times and organize procedures to handle waiting lines.
• Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
• Maintain positive guest relations at all times.
• Be familiar with hotel services / activities to respond to guest inquiries accurately.
• Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
• Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
• Monitor and participate to ensure that all tables are cleared and reset according to the department procedures.
• Monitor and maintain cleanliness and working conditions of own section equipment and supplies.
• Assist restaurant staff with their job functions to ensure optimum service to guest: when requested.
• Promote a cooperative working climate, maximizing productivity and quality.
• Do table visits systematically at each meal period to ensure guest satisfaction.
• To assist the Supervisor to ensure proper cashiering procedures are followed and accurately balanced.

Qualifications

• Diploma or degree in vocational hospitality
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team
• 1 year or more experience in a 5 star hotel
• Confidently can communicate in English and Russian. Additional language is a plus

Additional Information

• Your team and working environment:
• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding