Villa Butler

Job Description

Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.

• Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guests' departure.
• For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
• After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
• At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Rixos standards.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
• Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up.
• Be aware of the hotel accident Prevention Policies.
• Practice suggestive selling and be able to familiarize guests with hotel facilities.
• Coordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escort guests to their rooms. For first-time guests, explain hotel facilities. In the room, explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensure that all guests are greeted on arrival & departure of the hotel and escort each individual in the right direction.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
• At the end of the shift or the day, communicate all information that the next shift has to know for a well-running of the operations.
• Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
• Ensure prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus, and car rental with coordination with our rent-a-car agent available in the hotel.

Qualifications

• University Degree in any field.
• Minimum 1 year in a similar role.
• Russian Speaker. Additional Language is a plus.

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.