Vice President, OPS Client Service II

BNY Mellon Capital Markets, LLC; Abu Dhabi; Hybrid; USD 90,000 - 130,000; Full time

Job summary

BNY Mellon seeks a Vice President, Ops Client Service II in Abu Dhabi, offering a hybrid work environment. The role involves resolving complex client issues, leading support teams, and leveraging expertise in BNY's services to enhance client relationships. Ideal candidates have a Bachelor's degree and extensive experience in operations and client services.

Benefits

Highly competitive compensation

Generous paid leaves

Access to global resources and wellbeing programs

Qualifications

• 7-10 years of work experience preferred.
• Experience in operational area and/or client services.
• Extensive knowledge of Corporate Actions and client service.

Responsibilities

• Resolve complex day-to-day issues for clients.
• Lead team in addressing technical issues.
• Provide information about BNY products and services.

Skills

Problem Solving

Communication

Client Service

Education

Bachelors degree or equivalent

Job description

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Job Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

Job Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.

We’re seeking a future team member for the role of Vice President, Ops Client Service II to join our team. This role is located in Abu Dhabi, UAE – HYBRID.

In this role you will make an impact in the following way :

• Works with external clients to resolve the most complex day-to-day issues related to Corporate Actions, Income, Proxy and Class Action events and direct them to appropriate resources at BNY.
• Leads team members in providing support to major clients whose partnership with BNY may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and extensive experience to analyse information.
• Uses masterful communication skills to deliver high quality service to a specialized client base.
• Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY services and offerings.
• Uses extensive knowledge of client issues and needs to lead business development efforts.
• Uses expert understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.

To be successful in this role, we’re seeking the following :

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience preferred.
• Experience in an operational area and / or client services preferred.
• Extensive Knowledge and understanding of the full lifecycle of Corporate Actions, Income, Proxy and Class Action events.

At BNY, our culture speaks for itself. Here’s a few of our awards :

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion , Disability : IN – 100% score, 2023-2024
• Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity / Affirmative Action Employer - Underrepresented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

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