Vice President, Customer Product Management

We are working with a leading Abu Dhabi-based provider of essential services and infrastructure to find a Vice President of Customer Product Management, responsible for driving large-scale digital transformation and product innovation; open to exceptional international applicants. Read more here:

Client

We are working with a leading provider of essential services and infrastructure across the UAE, this organisation plays a critical role in powering homes, businesses, and industries. With a strong reputation for operational excellence, innovation, and sustainable growth, it is one of the most recognised and respected entities in its field. Its diverse portfolio spans energy, water, and utility services, making it a cornerstone of everyday life and economic development across the region.

Role

This senior leadership role will drive customer experience strategy end-to-end — from research and feedback analysis through to planning, design, and the large-scale implementation of major transformation initiatives. The focus will be on reshaping product and service experiences across digital channels, requiring expertise in designing future-ready tech operations with tools like AI.

The ideal candidate will have strong product ownership experience, having built customer journeys and operational roadmaps using Agile, continuous improvement methodologies, and modern digital product frameworks. They must be adept at influencing within complex organisations and managing external vendors to ensure delivery. A strong executive presence, outstanding communication skills, and the ability to lead cross-functional innovation are critical. International relocation is welcomed for candidates with proven large-scale transformation leadership.

Vice President, Customer Product Management

Key responsibilities include:

• Strategic Leadership: Translating business strategy into operational plans, ensuring alignment with corporate goals, and monitoring performance.
• Product and Service Innovation: Managing the development and continual improvement of websites, mobile apps, self-service portals, and customer-facing technologies, incorporating customer feedback and best practices from global trends.
• Technology and Operations: Leading the design and enhancement of digital platforms, ensuring seamless customer journeys and integration with company-wide systems.
• Transformation Delivery: Managing major customer experience transformation projects, requiring expertise in Agile, continuous improvement (CI) methodologies, and emerging technologies like AI.
• Stakeholder Management: Building strong influence across internal senior leadership, external vendors, and partners to drive project delivery and adoption.
• People Leadership: Managing a team, fostering talent development, and cultivating a collaborative, innovative culture.
• Risk, HSE, and Compliance: Ensuring adherence to Health, Safety, Security, Risk Management, and corporate governance protocols.

Profile Requirements:

• Bachelor’s degree (mandatory); Master’s preferred.
• 12–15+ years’ relevant experience in customer experience, digital product management, or transformation leadership.
• Strong executive presence, presentation skills, and the ability to manage complex stakeholder landscapes.
• Experience in leading large-scale tech operations and product/service design initiatives, with a focus on customer-centric innovation.