Vice President Customer Experience Digital Channels

Black Pearl Consult; Dubai; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading company in the UAE is seeking a Vice President of Customer Experience and Digital Channels to spearhead customer experience strategy and digital transformation. The ideal candidate will drive engagement through innovative digital channels while maintaining high customer satisfaction. You will work closely with senior leaders, manage a strong team, and utilize data-driven insights for impactful results.

Benefits

Dynamic forward-thinking environment

Opportunity to lead exciting transformations

Make a real impact on customer experience

Qualifications

• 5-8 years of experience in customer experience, digital channels, or transformation projects.
• Experience in the utility sector or similar industries is a plus.
• Knowledge of AI, data analytics and digital solutions.

Responsibilities

• Lead the customer experience strategy and digital transformation.
• Develop plans to enhance customer satisfaction and loyalty.
• Collaborate with internal teams and represent the company at industry events.

Skills

Leadership

Communication

Project Management

Education

Bachelor's degree in Business, Marketing, or related field

MBA preferred

Tools

AI

Data Analytics

Digital Solutions

Job description

Are you a customer experience leader with a passion for digital innovation We are looking for a Vice President of Customer Experience and Digital Channels to drive transformation enhance customer engagement and optimize digital platforms.

About the Role:

As the VP you will lead the customer experience strategy improve digital channels and ensure seamless innovative interactions for customers. You will work closely with senior leaders manage a strong team and use datadriven insights to enhance customer satisfaction.

What You ll Do:

Shape the Customer Experience Strategy

• Develop and execute plans to enhance customer satisfaction and loyalty.
  
• Foster a culture where customers are at the center of decisionmaking.
  

Lead Digital Transformation

• Improve digital platforms (web mobile social media) to create smooth and engaging customer journeys.
  
• Introduce new technologies including AI and automation to enhance selfservice options.
  

Drive Change & Project Management

• Lead transformation programs ensuring projects are delivered successfully.
  
• Work closely with teams to introduce new processes and ensure smooth adoption.
  

Engage with Stakeholders

• Collaborate with internal teams and customers to understand needs and improve services.
  
• Represent the company at industry events and share best practices.
  

Requirements

What You Need to Succeed:

• Bachelor s degree in Business Marketing or a related field (MBA preferred).
  
• 58 years of experience in customer experience digital channels or transformation projects.
  
• Strong leadership communication and project management skills.
  
• Knowledge of AI data analytics and digital solutions to enhance customer engagement.
  
• Experience in the utility sector or similar industries is a plus.
  

Why Consider this job opportunity

• Lead an exciting transformation.
  
• Work in a dynamic forwardthinking environment.
  
• Make a real impact on customer experience and digital innovation.
  

Submit now your application!
if you think this role is not suited for you please feel free to refer this job to other people within your network.
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