Venue Technician

Encore; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier event service provider in Dubai seeks an adept technician capable of operating and troubleshooting audiovisual equipment. The role involves providing world-class customer service by ensuring seamless event setup and operation. Ideal candidates should be proficient in equipment handling and demonstrate strong communication skills. Responsibilities include assisting with equipment maintenance, monitoring events, and fostering positive client relationships. This position requires adherence to health and safety regulations while delivering exceptional service during events.

Qualifications

• Assist in cleaning, testing, maintaining, prepping, and repairing equipment prior to an event.
• Ensures a flawlessly executed event through accurate setup, operation, and breakdown of equipment.
• Understands technical aspects and demonstrates operational ability to troubleshoot issues.

Responsibilities

• Deliver world-class service to exceed customer expectations.
• Maintain positive relationships with clients through effective communication.
• Monitor events and ensure customer needs are met.

Skills

Equipment operation

Customer service

Technical troubleshooting

Effective communication

Job description

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event

• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Do the Right Thing - Complies with all Company security and safety measures.

• Adhere to health and safety regulations and wear appropriate PPE.

• Report all health and safety issues to the HSE Manager or Project Manager onsite.

• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.

• Values People - Maintains a positive relationship with all clients through effective communication.

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.

• Monitors events and checks in on customers throughout the day.

• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.

• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.

• Works with clients to finalise invoices.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.