Venue Manager

The First Group; Dubai; On-site; USD 45,000 - 67,000; Full time

Job summary

The First Group is seeking a Venue Manager for the new Ciel Dubai Marina, the world's tallest hotel. This role ensures exceptional guest experiences through effective venue operations management, staff oversight, and adherence to safety regulations, aiming to redefine luxury in hospitality.

Qualifications

• 3-5+ years of management experience in a hospitality venue.
• Proven ability to manage teams in a high-pressure environment.
• Understanding of licensing laws and safety regulations.

Responsibilities

• Oversee venue operations and ensure exceptional guest experiences.
• Recruit, train, and supervise staff.
• Manage budgets and coordinate events.

Skills

Leadership

Communication

Interpersonal Skills

Education

Diploma or degree in Hospitality, Business, or related field

Tools

POS systems

Scheduling software

Inventory management tools

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Venue Manager is responsible for the successful day-to-day operation of a hospitality or event venue, ensuring exceptional guest experiences, smooth operational flow, and team performance. This role involves overseeing staff, managing budgets, coordinating events or service, and maintaining a high standard of service, safety, and efficiency.

Key Responsibilities:

• Oversee all aspects of venue operations including service delivery, staff management, and customer relations.

• Ensure the venue is consistently clean, safe, and compliant with all health and safety regulations.

• Recruit, train, and supervise front-of-house and/or back-of-house staff.

• Create staff rosters and ensure appropriate labor levels for operational needs.

• Lead by example in delivering excellent customer service and resolving guest issues promptly.

• Collaborate with the kitchen, bar, and events teams to ensure seamless coordination and execution.

• Manage venue bookings, events, and private functions, ensuring client requirements are met to a high standard.

• Maintain inventory levels for supplies, equipment, and beverages, and coordinate ordering with suppliers.
• Monitor budgets, manage operating costs, and drive revenue through promotions, upselling, and service strategies.
• Ensure compliance with liquor licensing, safety policies, and local government regulations.
• Handle venue maintenance and coordinate with contractors or property management when needed.
• Analyze sales reports and operational metrics to identify areas for improvement and growth.

Desired Skill & Expertise

Qualifications:

• Diploma or degree in Hospitality, Business, or related field preferred.

• 3–5+ years of management experience in a restaurant, bar, club, or event venue.

• Strong leadership, communication, and interpersonal skills.

• Proven ability to manage teams in a high-pressure, fast-paced environment.

• Understanding of licensing laws, safety regulations, and operational compliance.

• Experience with event planning or function coordination is an advantage.

• Proficient in POS systems, scheduling software, and inventory management tools.

• Availability to work nights, weekends, and public holidays as required.