Vendor Admin & Compliance Specialist

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading banking institution in Abu Dhabi is seeking a full-time professional to service partners and customers in the Engineering admin department. The role includes managing payments, ensuring vendor compliance, and resolving conflicts. The ideal candidate will have a diploma or degree and at least 5 years of relevant experience, preferably in customer service. Strong skills in customer care and vendor relationship management are essential for success in this position.

Qualifications

• Minimum 5 years of relative business experience.
• Preferred experience in Client Care/ Customer Service / Call Centre.

Responsibilities

• Service all NHL strategic partners through the Engineering admin department.
• Ensure payments are processed in compliance with SOP and KYC requirements.
• Manage vendor expectations and ensure processes are completed within SLA.
• Represent the department in tender opening meetings and communicate results.
• Collaborate with internal stakeholders to meet customer expectations.

Skills

Customer Service

Conflict Management

Vendor Relationship Management

Quality Assurance

Education

Diploma/Bachelor Degree from a reputable university

Job description

A leading banking institution in Abu Dhabi is seeking a full-time professional to service partners and customers in the Engineering admin department. The role includes managing payments, ensuring vendor compliance, and resolving conflicts. The ideal candidate will have a diploma or degree and at least 5 years of relevant experience, preferably in customer service. Strong skills in customer care and vendor relationship management are essential for success in this position.