VELYS Robotic Assisted Solution Specialist

Johnson & Johnson; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in healthcare innovation seeks a Product Management expert in digital orthopedic surgery to enhance customer experiences and manage technical support. The role involves extensive travel and collaboration with sales teams, requiring strong technical skills and a BA/BS degree. Join us to make a profound impact on health solutions.

Qualifications

• 3 years of experience with digital orthopedic surgery.
• Exposure to medical or surgical software and capital equipment.
• Ability to travel up to 75%.

Responsibilities

• Act as Product Expert for presentations with stakeholders.
• Manage customer relationships as RAS expert.
• Provide technical troubleshooting and resolution.

Skills

Technical skills

Customer relationship management

Problem-solving

Team collaboration

Education

BA/BS

Tools

Medical software

Surgical equipment

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Marketing

Job Sub Function:

Product Management

Job Category:

Professional

All Job Posting Locations:

Dubai, United Arab Emirates

Job Description:

• Act as Product Expert for presentations with national accountability to multiple stakeholders across the Private and public landscape in conjunction with the joints Sales Representative.

• Supports all salesforce and customer installation and technical service requirements in assigned region.

• Manages logistical planning and implementation for procuring, moving, relocating, or repositioning equipment.

• Sharing of best practice across region to ensure we constantly improve our integration of the robot.

• Knowledge of publication, industry, or tech knowledge- be the expert in their field.

• Maintain knowledge of competitor products, be up to date with other offerings.

• Involved in roll out of new products/ updates

• Manages customer relationships as RAS expert before, during and after installation. Clinical support for surgeon customer during initial robotics procedures.

• Provides first line of service to internal and external customers for complex technical troubleshooting and resolution.

• Delivers institutional facility training content to sterile processing, engineering, and others as required.

• Assists sales organization with the efficient and effective utilization of equipment.

• Quickly identify and solve problems on-the-go

• Self-starter, ability to work without daily direction to maximize results

• Team Player – work closely with VELYS Digital Surgery partners and FSE (Field Service Engineer) to show unified approach in maximizing the customer experience

Qualifications

• BA/BS is required

• 3 years of experience with digital orthopedic surgery

• Demonstrate aptitude in technical skills and technology systems and administrative procedures

• Exposure with medical or surgical software/digital and/or capital equipment

• Experience with joint reconstruction in hips/knees

• The ability up to travel 75% is required

• Valid Driver’s license

Qualifications

• BA/BS is required

• 3 years of experience with digital orthopedic surgery

• Demonstrate aptitude in technical skills and technology systems and administrative procedures

• Exposure with medical or surgical software/digital and/or capital equipment

• Experience with joint reconstruction in hips/knees

• The ability up to travel 75% is required

• Valid Driver’s license