Valeo Health - Head - eCommerce Operations

As an Ecommerce Operations Head, you will be responsible for overseeing the daily operations of an online retail business. You will be in charge of managing inventory, optimizing product listings, and ensuring the website is running smoothly. Additionally, you will be responsible for customer service, order fulfillment, and shipping logistics. The ideal candidate will have a strong background in ecommerce, with a focus on operational efficiency. You should be able to work independently, as well as collaboratively with other teams to ensure the success of the business. If you have a passion for ecommerce and a proven track record of success, we encourage you to apply.

Responsibilities :

1. Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
2. Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
3. Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
4. Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
5. Lead and mentor e-commerce team members to develop their skills and achieve company goals.
6. Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
7. Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Requirements:

1. 5 years in e-commerce operations
2. Proven experience in inventory management
3. Expertise in logistics and fulfillment
4. Strong vendor management skills
5. Experience with e-commerce platforms
6. Exceptional problem-solving abilities
7. Knowledge of customer service best practices
8. Ability to analyze data and create reports
9. Excellent communication and interpersonal skills
10. Keen attention to detail and organizational prowess