V.I.E -Business Controller JUNIOR- DUBAÏ- December 2024 - W / M

Danone; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team as a Technical Support Specialist. This role involves providing essential technical support and training to the sales force while collaborating with service teams. You will travel to customer sites to evaluate and diagnose systems, ensuring optimal service delivery. The ideal candidate will possess a background in engineering, coupled with strong communication and problem-solving skills. Join this dynamic team and contribute to innovative solutions in the material handling industry, where your expertise will make a significant impact.

Qualifications

• 3-4 years of experience in technical/sales roles in material handling.
• Knowledge of industrial batteries and chargers is essential.

Responsibilities

• Provide technical support and training to sales force and partners.
• Conduct technical training and prepare analysis reports.

Skills

Technical Support

Communication Skills

Problem-Solving

Sales Skills

Team Collaboration

Education

Bachelor's Degree in Electrical Engineering

Master's Degree in Mechatronics

Tools

CRM Software

Job description

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

Job Purpose

The job purpose of this role is to provide technical support and training to the Motive Power sales force and partners.

Essential Duties and Responsibilities

• Work in synchronization with the Motive Power Middle East sales and service teams.
• Assist multi-disciplinary analyses and prepare technical reports to support the sales team in their material handling projects.
• Direct the sales force in a proper technical manner for battery and systems.
• Conduct technical training for sales and service teams.
• Travel to customer sites (domestic or abroad) to evaluate, diagnose, and analyze customer fleet and systems.
• Prepare technical analysis reports before and after value-added projects.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.
• Perform inspections and analyze findings to determine the source of problems, and recommend repair, replacement, or other corrective actions.
• Follow all company policies and procedures as listed, but not limited to: warranty, safety, environmental.
• Interact with all levels of people, both inside and outside the company.
• Provide a communication link between the customer and MP Service Units to help ensure that effective service is provided to the customer.

Qualifications & Requirements

• Minimum 3-4 years of business experience in technical/sales positions in the material handling industry.
• Knowledge of industrial batteries and chargers equipment is necessary.
• Bachelor's or master's degree in Electrical/Electronics/Mechatronics or Mechanical Engineering.
• Experience and knowledge of material handling products and market.
• Excellent communication skills in English.
• CRM knowledge is preferred.
• Active driving license required.
• No restrictions for travel, both domestic and abroad.
• Self-motivated and able to prioritize workload.
• Able to problem-solve and act quickly, work under pressure.
• Ability to be part of a “solutions-oriented” team.
• Open to relocation.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO / Minority / Female / Vets / Disabled