UX/UI Designer

Etihad Airways; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Etihad Airways is seeking an experienced UX/UI Designer to craft intelligent digital experiences across web and app, embedding AI as a core capability.

The role focuses on driving revenue growth, engagement, and efficiency through human-centered design, experimentation, and data-driven innovation. You will work with multiple teams to evolve a scalable design system and ensure accessibility and security across platforms.

Qualifications

• 5+ years of Digital Experience Design experience in large-scale digital ecosystems.
• Proven track record delivering complex digital journeys with measurable business impact.
• Strong portfolio showing end-to-end ownership from discovery to launch and optimization.
• Experience designing data-driven or AI-enabled digital experiences.
• Strong commercial acumen linking design decisions to revenue and engagement.
• Experience in Agile environments and collaboration with engineering teams.
• Experience in ecommerce, travel, loyalty, fintech, or high-conversion platforms preferred.

Responsibilities

• Define and execute the experience strategy and design vision across web and app for assigned digital initiatives.
• Own the end-to-end experience lifecycle from discovery through design, build, testing, go-live and optimization.
• Translate business strategy and commercial objectives into customer-centric digital journeys.
• Design AI-enabled and data-driven experiences including personalization and intelligent automation where applicable.
• Lead discovery, research, journey mapping, usability testing, and experimentation to validate outcomes.
• Monitor and improve metrics like conversion, engagement, retention, revenue contribution, and satisfaction.
• Collaborate with Product, Technology, Commercial, Loyalty, Marketing, Operations and Brand teams.

Skills

UX/UI design

AI literacy

Experimentation

Cross-functional collaboration

Agile

Job description

The UX/UI Designer is responsible for defining and delivering intelligent, high-impact digital experiences across web and app, with AI embedded as a core capability across the customer lifecycle.
This role drives revenue growth, digital share expansion, customer engagement, retention, and operational efficiency through human-centered design, experimentation, and data-driven experience innovation.

The ideal candidate combines strong ecommerce and digital domain expertise with AI design literacy, experimentation mindset, and systems thinking — working cross-functionally to continuously evolve the digital ecosystem into an intelligent, adaptive, and high-performing platform.

Accountabilities

• Define and execute the experience strategy and design vision across web and app for assigned digital initiatives.
• Own the end-to-end experience lifecycle - from discovery and problem framing through design, build collaboration, testing, go-live and optimization - remaining accountable for the performance and quality of the live experience.
• Translate business strategy and commercial objectives into customer-centric digital journeys that drive measurable impact.
• Design AI-enabled and data-driven experiences including personalization, predictive recommendations, conversational interfaces, and intelligent automation where applicable.
• Lead discovery, research, journey mapping, usability testing, and experimentation to validate and optimize experience outcomes.
• Continuously monitor and improve performance metrics including conversion, engagement, retention, revenue contribution, and customer satisfaction.
• Simplify complex processes into intuitive and frictionless digital flows.
• Partner closely with Product, Technology, Commercial, Loyalty, Marketing, Operations and Brand teams to ensure cohesive and commercially aligned delivery.
• Contribute to and evolve scalable design systems, governance standards, and best practices across digital touchpoints.
• Advocate for accessibility, usability, security, and customer trust across all digital experiences.
• Elevate the organization’s maturity in AI-enabled and insight-led experience design through structured experimentation and measurable outcomes.
• Be adaptable and responsive to shifting priorities, taking ownership of any digital experience domain as required.

Qualifications

Education & Experience

• 5+ years’ experience in Digital Experience Design (UX/UI/Product Design) within high-scale digital ecosystems.
• Proven experience delivering complex transactional or service-based digital journeys with measurable business impact.
• Strong portfolio demonstrating end-to-end ownership from discovery through launch and optimization.
• Demonstrated experience designing data-driven or AI-enabled digital experiences.
• Strong commercial acumen with ability to connect design decisions to revenue, efficiency, and engagement outcomes.
• Experience working in Agile environments and collaborating closely with engineering teams.
• Experience within ecommerce, travel, loyalty, fintech, or high-conversion digital platforms preferred.
• Recognized as a strong collaborator and communicator, capable of influencing cross-functional stakeholders at multiple levels.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.