Universal Banker.RBU- Sahara Centre.41.Retail Banking Group

Mashreq Careers; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE seeks a Banking Associate to handle financial transactions, support customer sales, and maintain service standards. The ideal candidate should hold a university degree, with 2-3 years of branch banking experience, and a strong understanding of retail banking products. This role offers the opportunity to ensure customer satisfaction and promote digital banking solutions.

Qualifications

• 2-3 years of Branch Banking experience required.
• Must be in the age group of 23-30 years.
• UAE banking experience preferred.

Responsibilities

• Manage cash transactions through TCRs at the new express branch model.
• Minimize customer attrition and reduce service application rejections.
• Take ownership of customer complaints and drive resolution.

Skills

Retail Banking knowledge

Customer service

Sales skills

Education

University Graduate

Job description

United Arab Emirates

Trending

Job Description

To perform and handle all financial transactions in risk free manner using the latest teller automation devices (TCRs) while maintaining the set service standards at all times. Primary responsibility will be also to operate in the new Model of the Express Branches & cater to Sales, Service & Transaction support to the existing and NTB customers.

Responsibilities

• Manage cash transactions through TCRs at the new express branch model.
• Strive towards managing customer expectation for each interaction.
• Minimize customer attrition and reduce liability & service application rejections.
• Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
• Take ownership of customer complaints and take them to resolution.
• Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.
• UBO will be responsible for the achievement of KPI's on personal Banking Products as well as cross selling other segment Products.

Qualifications

• Thorough knowledge of Retail Banking products, processes services and policies. Banking
• University Graduate with 2-3 years of Branch Banking experience.
• Candidate must between the age group of 23-30 years.
• Preferred candidate must have UAE banking experience a minimum of 2 years