Universal Banker

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent banking institution in Dubai is seeking a Customer Support Specialist responsible for providing exceptional customer service and addressing inquiries. The ideal candidate will have in-depth knowledge of banking products and UAE regulations. This role includes assisting customers with various banking services and contributing to the overall success of the branch.

Qualifications

• Knowledge of ADIB's Operational Policies & Procedures.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• Fair knowledge of service standards.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to customer inquiries, concerns and resolve issues effectively.
• Proactively identify customer needs and offer relevant products and services.

Skills

Knowledge of ADIBs Retail & institutional Banking products & services

Knowledge of UAE banking practices

Computer skills

Job description

Description

Role : Customer Support Specialist
Location : RB- Dubai Region
Role Purpose:
Customer Support Specialist role focus on providing exceptional Customer Service, identify and meeting customer needs and contribution to the overall success of ADIB Branch. This role is a combination between Helpdesk & CRO under Branch development concept.

Key Accountabilities of the role
Provide prompt and efficient service to all walk-in customers

• Respond to Customer inquiries, concerns and resolve issues effectively & efficiently
• Proactively identify customer needs and proactively offer relevant Products and Services as below

Finance:

• Liability Onboarding
• Covered Card

Services:

• Debit Card Inquires
• Accounts General Inquiries
• Sending SMS to customer
• Police Letter Returned Cheques
• Dispute Services
• Standing order Setup/Cancellation/Amendment
• Funds Transfer/ Telex Transfer
• Installment Postponement
• Certificate Issuance
• E-Statement Issuance
• Returned Cheque Services (Receive Deliver and send to CCU)
• Debit Card & CHQ Book Services (Receive Deliver and Destruct)

• Assets Sales activities to be nominal during 2025 and any targets or incentive will be discussed/agreed separately
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIBs Retail & institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills