Unit In Charge - Medcare Palm Jumeirah

Aster DM Healthcare; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee the performance and operational standards of medical centers. This role involves setting performance targets, ensuring compliance with operational protocols, and enhancing patient experience through effective customer service and staff training. The ideal candidate will coordinate with various departments to optimize clinic performance and explore expansion opportunities. Join a forward-thinking healthcare organization where your contributions will directly impact patient care and operational success, making a difference in the community.

Qualifications

• Strong background in performance management and operational protocols.
• Experience in customer service and staff training within healthcare.

Responsibilities

• Ensure operational standards are met across all medical centers.
• Coordinate marketing efforts to enhance patient engagement and satisfaction.
• Monitor insurance claims and manage patient complaints effectively.

Skills

Performance Management

Customer Service

Operational Protocols

Marketing Coordination

Staff Training

Quality Audits

Regulatory Compliance

Education

Bachelor's Degree in Healthcare Management

Master's Degree in Business Administration

Job description

1. Identify and evaluate performance targets for the functional departments against set targets.
2. Achieve overall profitability and unit objectives in terms of Revenue, Gross profit, Sales, Brand Image, Business development and Market presence.
3. Ensure all the operational protocols and standards are implemented and SOPs are adhered to.
4. Coordinate with marketing and operations department to identify the relevant target and true potential of each clinic for customization of the activities, monitor and study the response.
5. Support the management in overall functioning of the medical centers and assist management in all medical and Physician related concerns at the unit level.
6. Ensure that the front office customer care and insurance staff are well oriented and trained in the processes and protocols.
7. Create a customer friendly front office team and initiate deliberate and relevant measures to reduce the patient waiting time and smooth flow of patients through various departments.
8. Explore the possibilities of “department line” expansion, such as starting new departments, getting doctors on visits, and setting up new departments like Physiotherapy, Lab, X-ray etc. Prevent losses due to outsourcing Lab and Radiology services to external parties.
9. Ensure that all valid statutory documents are maintained in the center and monthly execution of Quality audits is done.
10. Organize and conduct medical camps, seminars, etc. periodically.
11. Liaise with the Asst. Operations Manager and corporate relations team to ensure the corporate client base, maintain communication with existing clientele, and develop new patient base through various internal and external marketing activities.
12. Monitor and ensure timely insurance claim submission, follow up on rejections and resubmission.
13. Conduct and track periodic performance reviews; suggest training and development programs for front office, nursing, insurance staff and insurance coordinators, and implement effective measures to improve performance.
14. Project the HR requirements in advance and coordinate with the Operations team & HR department to fulfill the staff requirements.
15. Uphold the inventory of fixed assets and ensure stock accuracy is maintained throughout.
16. Monitor that all staff members are following grooming protocols.
17. Be acquainted with various government regulations and rules related to the functioning of the medical centers and manage all inspectors from various government authorities in the medical center.
18. Support the management in dealing with patient complaints related to clinical quality and attend regular CMEs, encouraging colleagues to do the same.