UAE National_Senior Change Manager | Group Tech & Dig Platforms | Corporate Services

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking a Senior Change Manager to oversee AI initiatives across diverse business divisions. The role entails developing change management strategies, engaging stakeholders, and ensuring effective communication for AI adoption. Ideal candidates will possess extensive change management experience, strong communication skills, and a relevant degree or certification.

Qualifications

• 10+ years of change management experience in technology-driven environments.
• Proven experience in large, complex transformation initiatives.

Responsibilities

• Plan and coordinate change management strategies for AI adoption.
• Craft engaging change communications to drive AI adoption.
• Provide regular reporting on change performance metrics.

Skills

Stakeholder Management

Communication Skills

Change Management

Agile Methodologies

Education

Business or Technical Degree

Change Management Certification (e.g., Prosci, CCMP)

Job description

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

The Group AI Office Senior Change Manager will play a critical role in ensuring the successful implementation and uptake of AI initiatives across the Group, through a robust change and communication strategy.

The primary responsibility will be working with stakeholders across Al-Futtaim’s various business divisions and corporate functions to devise and implement change management plans and communications centred around AI initiatives, tools and resources to maximize their adoption both for individual employee level in their day-to-day work as well as driving utilization by the divisions and functions in their AI own initiatives.

The Senior Manager will work very closely with the Group Chief AI officer, the Executive Director of Technology & AI Strategy and the broader Group AI Office team to ensure that change initiatives are strategically aligned and executed to plan to reach adoption & utilization goals, whilst ensuring buy-in and approval from the relevant stakeholders, so that the change objectives and value of AI can be fully realized for the Group.

The key elements of the role include:

• Plan and coordinate change management strategies and framework around adoption and utilization of AI across Al-Futtaim
• Execute and own the overall delivery quality of Group AI change management initiatives, coordinating with internal and external teams to ensure change objectives are realized
• Craft impactful & engaging change communications across formats and channels to drive engagement and adoption of AI across the Al-Futtaim Group
• Collaborate and secure buy-in through stakeholder management across the Al-Futtaim Group
• Assess change readiness and mitigate risks to change by pinpointing pockets of resistance and anticipating areas of concern
  

What you will do:

• Translate Group AI vision and strategy into change priorities and overall change management framework for AI for the Group
• Formulate holistic change agenda and objectives for both the Group and Division/Corporate Function levels
• Develop and implement change management strategies and plans to support the adoption of AI tools and resources both for individual employees as well as project teams/departments
• Conduct impact analyses, assess change readiness, and identify/engage key stakeholders/employee Groups as required
  

Change Management Execution

• Own execution and coordinate Group AI Office change initiatives including the development, syndication and approval from relevant change sponsors of actionable change deliverables, such as change communications plans, stakeholder engagement roadmaps, coaching & training plans, support channel & resource plans, and risk & resistance management plans
• Develop and deliver a structured change communications approach for Group AI Office change priorities across internal channels (e.g., AFG Intranet, Viva Engage and Teams, company email)
• In collaboration with Group communications team, craft compelling, creative, and engaging communications plans to Al-Futtaim employees, connecting the impact of AI to the overall strategic objectives of the Group, as well as to their daily work, skillsets & careers
• Build relationships and secure buy-in across relevant stakeholders across the Group for the Group AI change agenda and specific change initiatives, including commitments for advocacy, organization structure & roles, and resources
• Work proactively with internal and external stakeholders to identify opportunities to accelerate momentum of AI adoption and utilization across the Group and its employees
  

Change Reporting

• Provide regular and efficient change-related reporting and insights into the performance of change communications and adoption of AI tools, resources and usage metrics across the Group
• Prepare updates and reports on AI change initiatives and AI adoption across the Group to Group AI leadership team and other senior leadership meetings, as well as provide support for AI Governance Committee meetings & reports
• Track, raise and act to mitigate risks related to the people & change impact of AI, e.g., concern from employees, points of concern & feedback from AI project teams
  

Required Skills to be successful:

• UAE National with 10+ years of change management experience, preferably in a technology-driven environment.
• Strong stakeholder management & communication skills to drive AI adoption and engagement across the organization.
• Certified in Change Management (e.g., Prosci, CCMP) with proven expertise in large-scale transformation initiatives.
• Experience with Agile methodologies and the ability to assess change readiness, mitigate risks, and drive adoption.

About the Team:

You will be reporting toChief AI Officer

What equips you for the role:

• A business or technical degree from a reputable institute.
• A minimum of 10 years of experience in change management, preferably in a technology-driven environment.
• Proven experience in managing change in large, complex transformation initiatives.
• Change management certification or designation (e.g., Prosci, CCMP).
• Experience of driving meaningful change within large, complex organizations
• Knowledge of Agile methodologies
  

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.