UAE National Partner Services Assistant

Ounass; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Join Ounass as a Partner Services Assistant, supporting vendors in a dynamic eCommerce environment. This role involves guiding vendors, facilitating onboarding, and ensuring operational excellence. As a key contact, you will contribute to a seamless vendor experience while thriving in a fast-growing team that values innovation and collaboration.

Benefits

Competitive, tax-free salary

Attractive discounts

Flexible working options

Wellness benefits

Qualifications

• 2+ years of experience in customer service or related roles.
• Experience in e-commerce, especially with marketplace functions.
• Excellent communication skills at all organizational levels.

Responsibilities

• Supporting marketplace vendors with their day-to-day activities.
• Managing vendor engagement activities and building relationships.
• Contributing to operational solutions based on vendor needs.

Skills

Customer Service

Analytical Skills

Communication

Collaboration

Job description

Looking to join the most innovative digital eCommerce team in the Middle East? Ounass is the region's ultimate luxury destination, offering an exceptional range of fashion, beauty, watches, homeware, and jewelry for discerning customers.

As a proudly homegrown platform, Ounass is rooted in innovation and a passion for excellence. Our dynamic and inclusive culture drives us to be the Middle East's leading luxury technology platform. Based in Dubai, and as part of the prestigious Al Tayer Group, our diverse team of 300+ professionals from over 40 nationalities collaborates to redefine the future of luxury eCommerce.

We are currently seeking a superstar Partner Services Assistant - UAE National looking to thrive within our Planning team. If you are passionate, ambitious, and ready to be part of a fast-growing team, we’d love to hear from you!

This role is responsible for supporting and guiding marketplace vendors on all day-to-day activities while connecting with internal stakeholders to deliver 360-degree support and seamless vendor experience.

What you’ll be doing?

1. Supporting and guiding marketplace vendors on daily activities and liaising with internal stakeholders.
2. Building and managing relationships with existing and new vendors, ensuring smooth onboarding.
3. Training vendors and implementing best practices to improve efficiency.
4. Managing vendor engagement activities such as communication emails and Knowledge Centre updates.
5. Contributing to operational solutions based on vendor needs, representing the operational voice of vendors.
6. Being the central contact point, ensuring the process from Purchase Order to product go-live is followed, with stakeholder updates.
7. Supporting the Account Management team with vendor-related inquiries.
8. Utilizing platform tools to proactively support vendors.
9. Upholding Customer Service Standards and reporting exceptions for review.
10. Identifying best practices for efficient, consistent service delivery to stakeholders.
11. Focusing on KPIs and seeking solutions for recurring issues.
12. Adapting to changing priorities and supporting other departmental roles as needed.

Why Join Ounass?

• Be part of an innovative team shaping the future of luxury in the Middle East.
• Opportunities for career growth in a dynamic environment.
• Supportive culture valuing collaboration and diversity.
• Exclusive perks, including competitive, tax-free salaries and attractive discounts.
• Flexible working options and wellness benefits for your well-being.

What We Look For:

• 2+ years of experience in customer service or related roles.
• Experience in e-commerce, especially with marketplace functions, is required.
• UAE Nationals eager to grow professionally.
• Collaborative attitude and enthusiasm for working in a multicultural environment.
• Excellent communication skills at all organizational levels.
• Analytical skills with the ability to interpret and explain data.