UAE - Enquiry Management Executive

Inchcape Shipping Services; Fujairah City; On-site; AED 100,000 - 150,000; Full time

Job summary

A global shipping services firm in Fujairah is seeking an Enquiry Management Executive to manage customer enquiries and enhance satisfaction. The ideal candidate will have extensive knowledge of port operations, exceptional communication skills, and a degree in Business Management. This role offers a competitive salary, premium medical coverage, and growth opportunities in a supportive team environment.

Benefits

Competitive salary package

Performance-based bonus scheme

Premium medical health insurance

Career growth opportunities

Value Award celebration events

Qualifications

• Minimum of several years experience in port operations and agency services.
• Excellent business acumen and strategic thinking abilities.
• Proven skills in administrative and numerical tasks.

Responsibilities

• Manage incoming phone calls/enquiries according to KPIs.
• Prepare accurate information about ME ports.
• Build sustainable relationships and trust with customers.

Skills

Port Operations Knowledge

MS Office Proficiency

Leadership Skills

Communication Skills

Marketing Ability

Education

Degree in Business Management

Job description

Who We Are :

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than [number] proprietary offices and a team of over [number] dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

Role Summary :

We have an exciting opportunity for an Enquiry Management Executive to join our team in Fujairah. In this position, you will be responsible for achieving and maintaining excellent customer satisfaction.

Contract : Permanent

Location : Fujairah, UAE

Key Duties and Responsibilities :

• Manage incoming phone calls/enquiries that must be attended within set KPIs.
• Prepare and provide accurate, valid, and complete information about the ME ports along with the quoted PDAs when required.
• Coordinate customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure suitable resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Identify and assess customers’ needs to ensure satisfaction.
• Follow communication procedures/guidelines.
• Prepare reports by collecting and analyzing customer information.
• Ensure compliance with Quality Management System and Health, Safety, and Environment policies to guarantee employee safety, legislative compliance, delivery of high-quality services, and a responsible environmental attitude in accordance with Inchcape’s QMS and HSE policies.

Who You Are :

• Good understanding of port operations and port agency services (more than [number] years).
• Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint, etc.).
• Hold a degree in Business Management or similar.
• Excellent business acumen and strategic thinking abilities.
• Good communication and interpersonal skills in managing people/subordinates, planning, organizing, and supervising.
• Excellent leadership and decision-making skills.
• Proven skills in administrative and numerical tasks, able to use initiative to solve day-to-day problems professionally and methodically.
• Good marketing ability and proven skills in identifying potential business opportunities.
• Local Middle East port knowledge and a good understanding of port agency operations, from enquiry stage through to presenting the FDA.
• Shipping Agency Experience.
• Financial understanding and application.

You Will Receive :

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy :

• A place to grow your career - we’ll help you set big goals and exceed them.
• Competitive salary package and performance-based bonus scheme.
• Premium medical health insurance coverage.
• Work with talented, committed, and supportive teammates.
• Value Award celebration events.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We value our staff and know that your unique experiences, skills, and passions will help you build a rich and rewarding career in our industry.

Our values are central to everything we do, and the successful candidate will be expected to demonstrate and adopt these :

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change.

Inchcape is an Equal Opportunities Employer - promoting equality, diversity, and inclusion.

WeAreInchcape

Additional Information :

Appointment to this role will be subject to satisfactory references and possession of valid Right to Work documentation depending on your location.

Inchcape will not accept unsolicited resumes from recruitment agencies nor be responsible for associated fees.