Tribe Lead

Wasl Group; Dubai; On-site; AED 279,000 - 390,600; Full time

Job summary

Wasl Group is seeking a Tribe Lead to drive strategic direction and enhance customer satisfaction across multiple squads. This role is crucial in translating Wasl’s strategic vision into actionable plans, empowering teams, and improving Agile practices. The ideal candidate possesses 10-15 years of experience in transformation environments, strong Agile knowledge, and leadership skills. This role is essential for successful enterprise platform implementations like Salesforce. Join us to shape the future of Dubai's real estate landscape.

Qualifications

• 10–15 years of experience in transformation, program/project delivery, or Agile delivery environments.
• 5–7 years of leadership experience managing cross‑functional teams.
• Strong working knowledge of Agile principles and performance measurement.

Responsibilities

• Drive the strategic direction for squads to enhance business outcomes.
• Empower squad members to drive innovation.
• Support Agile practices for continuous delivery.

Skills

Lead and coordinate multiple squads

Translates enterprise strategy into tribe priorities

Squad enablement & coaching

Cross-functional collaboration

Delivery governance & reporting

Performance & metrics management

Identifies delivery risks and removes blockers

Leads retrospectives and embeds improvements

Stakeholder engagement

Enterprise platform implementation (Salesforce / Super App)

Education

Bachelor’s Degree in Business Administration, Engineering, IT or related field

Job description

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Company Overview

Born from the vision to elevate Dubai's global prominence, Wasl was founded on May 25, 2008, with the mission to transform the city into an even more captivating destination for residents, businesses, and visitors alike. Created from the union of the Dubai Development Board and Real Estate Department, Wasl embarked on a journey of seamless integration. This strategic merger not only streamlined operations but also empowered our team with enhanced expertise, enabling us to adopt dynamic, market-driven investment strategies.

Today, Wasl stands tall as a cornerstone of Dubai's real estate landscape. As one of the city's largest and most diversified real estate management companies, we proudly oversee an expansive portfolio of landmark assets, entrusted to us by DREC and other esteemed partners.

Job Details

• Position Title: Tribe Lead
• Reports to: Director – Business Excellence and Transformation
• Department: Business Excellence and Transformation

Position Summary

The Tribe Lead is responsible for driving the strategic direction, leadership, and coordination of multiple squads to deliver measurable business outcomes and enhance customer satisfaction. The role translates Wasl’s strategic vision into actionable squad-level plans, empowers cross-functional teams, and strengthens Agile ways of working across the tribe. By optimizing communication, removing impediments, and promoting collaboration and continuous improvement, the Tribe Lead enables squads to deliver high-quality, impactful solutions aligned with tribe objectives and organizational priorities, including major enterprise platform implementations such as Salesforce and/or super app initiatives.

Job Dimensions

Number of Staff Supervised

Direct Reports: TBC
Total Reports: TBC

Key Responsibilities

• Ensure squad activities and priorities are aligned with Wasl’s strategic objectives by translating enterprise vision into actionable tribe and squad-level plans that deliver mission-critical outcomes.
• Empower squad members to make autonomous decisions, take ownership of deliverables, and drive innovation within their defined scope and governance.
• Foster cross-functional collaboration by enabling knowledge sharing, joint problem‑solving, and coordination across squads to enhance Agile delivery and reduce silos.
• Support Agile practices by guiding squads in adopting Agile principles, facilitating key ceremonies, and reinforcing best practices for continuous delivery and predictable outcomes.
• Identify, elevate, and remove impediments that hinder squad efficiency and productivity, creating an environment that supports high performance and quality outcomes.
• Act as the liaison between squads and senior leadership by providing transparent progress updates, insights, and reporting on milestones, outcomes, risks, and dependencies.
• Drive continuous improvement by leading retrospectives, implementing learnings, optimizing processes, and encouraging experimentation to elevate squad performance over time.
• Manage risks by identifying uncertainties and delivery bottlenecks, developing mitigation plans, and aligning risk responses with organizational priorities and timelines.
• Establish and monitor performance metrics (KPIs/OKRs) for squad performance, business outcomes, and customer satisfaction, using data to drive accountability and improvements.
• Perform any additional responsibilities associated with this role or work assignment as directed by the Line Manager in line with business needs.

Key Technical Skills and Knowledge

• Lead and coordinate multiple squads – Advanced – Leads and coordinates multiple squads using scaled Agile practices to deliver business outcomes.
• Translates enterprise strategy into tribe priorities, roadmaps, and squad-level delivery plans – Advanced – Translates enterprise strategy into tribe priorities, roadmaps, and squad-level delivery plans.
• Squad enablement & coaching – Advanced – Enables autonomy, mentors squads, and reinforces Agile behaviours and a high‑performance culture.
• Cross-functional collaboration – Advanced – Facilitates alignment across squads and stakeholders to manage dependencies and optimize delivery flow.
• Delivery governance & reporting – Advanced – Establishes governance, tracks milestones, and provides leadership with clear reporting and insights.
• Performance & metrics management – Advanced – Defines and monitors KPIs/OKRs and uses data to drive accountability and continuous improvement.
• Identifies delivery risks and removes blockers, escalating critical issues appropriately – Advanced – Identifies delivery risks and removes blockers, escalating critical issues appropriately.
• Leads retrospectives and embeds improvements – Advanced – Leads retrospectives and embeds improvements to enhance delivery speed, quality, and outcomes.
• Stakeholder engagement – Advanced – Manages stakeholder expectations and ensures alignment on priorities, delivery, and outcomes.
• Enterprise platform implementation (Salesforce / Super App) – Advanced – Leads cross‑functional delivery for CRM and/or super app implementation, ensuring adoption, integration readiness, and value realization.

Communications and Working Relationships

• Internal: Director – Business Excellence and Transformation, Business Excellence & Transformation team, Transformation Office, Digital/IT stakeholders, Business Unit Leadership, Product Owners, Squad Leads, Cross‑functional squad members.
• External: Consultants, technology/delivery partners, vendors (as required for transformation initiatives, including Salesforce/super app partners).

Context, Work Environment and Decision‑Making Authority

• Operates in a fast‑paced transformation environment, coordinating multiple squads delivering concurrent initiatives and outcomes.
• Makes decisions related to squad prioritization, dependency management, delivery coordination, and impediment removal within agreed governance and strategic parameters.
• Escalates material risks, cross‑entity dependencies, and major resourcing or scope decisions to the Director – Business Excellence and Transformation.

Financial Responsibilities and Accountability

• Supports planning and tracking of tribe‑level initiative delivery within approved resource and budget parameters (where applicable).
• Ensures delivery focus remains on measurable value, efficiency, and outcomes aligned with transformation objectives.

Selection Criteria – Essential

• Bachelor’s Degree in Business Administration, Engineering, IT or related field.
• 10–15 years of experience in transformation, program/project delivery, or Agile delivery environments.
• 5–7 years of leadership experience managing cross‑functional teams and complex delivery portfolios.
• Prior experience in implementation of Salesforce or any super app (end‑to‑end delivery and/or major release leadership).
• Strong working knowledge of Agile principles, delivery governance and performance measurement (KPIs/OKRs).
• Agile certification (e.g., SAFe, Scrum@Scale, Scrum Master/Agilist) or equivalent.

Selection Criteria – Desirable

• Master’s Degree (MBA or related discipline).
• Lean Six Sigma and/or Change Management certification.
• Experience delivering transformation programs within UAE/GCC context.

Note: This job description provides a broad indication of the role and responsibilities of the position. The position holder may be required to perform additional tasks and responsibilities not listed here, in line with organizational needs and changes in business priorities.

Our Values

At Wasl, we are more than just a real estate company. We are active contributors to Dubai's thriving economy, fostering enduring relationships with our valued stakeholders. Our customer‑centric approach is rooted in trust, respect, and a relentless pursuit of innovation in every aspect of asset management.