Travel Technology Solutions Specialist

Air Arabia; Sharjah; On-site; AED 180,000 - 300,000; Full time

Job summary

Air Arabia seeks a techno-functional specialist to support and optimize corporate travel technology solutions, including GDS platforms, OBTs, APIs, and EXpense management integrations. You will collaborate with business teams, vendors, and development groups to deliver enhancements and resolve issues, ensuring alignment with travel policies and operational goals.

The role requires strong experience in travel technology, project management, and data analysis, with hands-on exposure to OBTs, APIs,

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Solid understanding of GDS systems – Travelport, Amadeus, Sabre (scripting/command knowledge not required, but a plus).
• Working knowledge of Air/Non-Air APIs (technical).
• Hands-on exposure to Online Booking Tools (OBT, B2B).
• Strong corporate travel business experience – mandatory.
• Demonstrated project management capability.
• Basic SQL/database querying skills.
• Programming language such as Python, C# is good to have
• Familiarity with ticketing/ITSM tools (JIRA, ServiceNow, or similar).
• Strong analytical and problem-solving abilities.
• Good documentation skills (BRD/FRD, SOPs, process notes).
• Ability to multitask and work under tight deadlines.
• Collaborative, team-oriented approach.

Responsibilities

• Act as the primary techno-functional point of contact for travel technology solutions, facilitating communication between internal business teams, technical teams, external customers, vendors, and implementation partners.
• Support, maintain, and troubleshoot travel technology solutions built on GDS platforms (Travelport, Amadeus, Sabre); coordinate with vendors to ensure stability and service continuity.
• Assist in validating integrations and troubleshooting Air and Non-Air APIs with development teams and third-party providers.
• Provide techno-functional support for OBT implementations, configurations, enhancements, and maintenance for corporate customers.
• Support the development, enhancement, testing, and maintenance of online B2B portals and POS systems with cross-functional teams.
• Perform analysis and maintenance of corporate travel data (profiles, policies, negotiated rates, supplier data, reporting).
• Support the implementation and ongoing administration of expense management solutions (e.g., SAP Concur).
• Translate operational needs into practical technology solutions; prepare functional specs and support solution design.
• Apply project management principles to plan, coordinate, and deliver technology initiatives.
• Coordinate UAT, defect tracking, and change management across stakeholders to minimize business disruption.

Skills

GDS knowledge

APIs knowledge

OBT/B2B exposure

Project management

SQL queries

Python

C#

JIRA/ServiceNow familiarity

Documentation

Analytical thinking

Multi-tasking

Teamwork

Travel industry experience

Education

Bachelor’s degree in IT/Computer Science or related field

Tools

JIRA

ServiceNow

SAP Concur

Job description

Air Arabia seeks a techno-functional specialist to support and optimize corporate travel technology solutions, including GDS platforms, OBTs, APIs, and EXpense management integrations. You will collaborate with business teams, vendors, and development groups to deliver enhancements and resolve issues, ensuring alignment with travel policies and operational goals.

The role requires strong experience in travel technology, project management, and data analysis, with hands-on exposure to OBTs, APIs,