Travel Desk Sales Advisor - Russian / Spanish / German / Italian / Czech / Polish Speaker

MTS Globe; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Experience Advisor to oversee the sales program for excursions. This role involves managing daily operations, selling tours, and providing exceptional customer service to guests. With a focus on achieving sales targets and promoting available tours, the ideal candidate will possess strong selling and promotional skills, along with a resilient approach to meet customer needs. Join a vibrant team where your contributions will enhance guest experiences and drive revenue growth in a thriving travel environment.

Qualifications

• Experience in customer service roles in travel and tourism.
• Knowledge of UAE destinations is a plus.

Responsibilities

• Manage the day-to-day operations of the sales program.
• Sell tours to guests and achieve monthly sales targets.
• Provide information and assist guests with excursions.

Skills

Customer Service

Selling Skills

Promotional Skills

Product Knowledge

Flexibility

Job description

Responsibilities

1. Must be aware of all aspects of the excursions program with relation to the tours sold on board.
2. The overall responsibility of the Travel Desk / Experience Advisor is the day operation of the Sales program.
3. Sell tours to guests, generating revenue for the company.
4. Provide information to guests on tours available to promote tour sales.
5. Assist guests with questions relating to excursions and offer help with any special requests.
6. Ensure that the monthly sales target has been achieved.
7. Send daily sales report to the Experience Manager.
8. Enter all the bookings made at the same time.
9. Follow up with the finance department regarding the cash payment.

Qualifications

1. Experience in customer service roles in the Destination Management / travel and tourism industry.
2. Sound knowledge of UAE destinations would be an advantage.
3. Excellent selling and promotional skills.
4. Good product knowledge and handling the overall operation of the sales programs.
5. Resilient and flexible approach with the ability to respond to customer and company needs.

This position is under the supervision of the In Destinations Sales Manager, from whom all directives are given.