Travel Desk & Admin/Receptionist

Intertec Softwares; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading IT company in Dubai is seeking a proactive individual to manage their Travel Desk and provide administrative support. The ideal candidate has over 5 years of experience, strong communication skills, and proficiency in managing travel arrangements and office administration tasks. You will act as the first point of contact for visitors and negotiate with vendors. This role requires multitasking abilities and a customer service-oriented approach.

Qualifications

• 5+ years of experience in travel desk admin or receptionist role.
• Experience in IT/ITES industry preferred.
• Knowledge of travel booking tools and expense management systems is a plus.

Responsibilities

• Coordinate domestic and international travel arrangements.
• Negotiate with vendors and travel agencies for bookings.
• Act as the first point of contact for visitors and vendors.
• Manage incoming calls, emails, and correspondence.
• Support onboarding and employee engagement activities.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Vendor coordination and negotiation skills

Problem-solving and quick decision-making

Customer service orientation

Proficiency in MS Office tools

Education

Bachelor’s degree in Administration/Commerce/Travel & Tourism

Tools

Travel booking tools

Expense management systems

Job description

Overview

We are seeking a proactive and detail-oriented professional to manage our Travel Desk and provide administrative/reception support. The role requires excellent coordination skills, customer service orientation and the ability to handle multiple tasks in a fast-paced IT environment.

Travel Desk

• Coordinate domestic and international travel arrangements (flights, hotels, visas, ground transportation).
• Negotiate with vendors and travel agencies to ensure cost-effective bookings.
• Maintain travel-related documentation (itineraries, expense reports, approvals).
• Ensure compliance with company travel policies.
• Provide support for last-minute changes, cancellations or emergencies.

Administration & Reception

• Act as the first point of contact for visitors, vendors and clients; manage the reception desk professionally.
• Handle incoming calls, emails and correspondence; redirect as necessary.
• Manage meeting room bookings, visitor passes and office supplies.
• Support office administration tasks.
• Assist HR/Admin team in onboarding support and employee engagement activities.
• Maintain accurate records and reports for management.

Key Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Vendor coordination and negotiation skills.
• Problem-solving and quick decision-making (especially during travel changes).
• Customer service orientation with a professional demeanor.
• Proficiency in MS Office tools (Word, Excel, Outlook).

Qualifications & Experience

• Bachelor’s degree in any discipline (preferably Administration/Commerce/Travel & Tourism).
• 25 years of experience in travel desk admin or receptionist role (experience in IT/ITES industry preferred).
• Knowledge of travel booking tools and expense management systems will be an added advantage.

Required Experience: Manager