Travel Consultant Airline Specialist

Marcopolo Holidays; Sharjah; On-site; AED 60,000 - 85,000; Full time

Job summary

A leading travel company is seeking a travel consultant to provide exceptional customer service and expert ticketing. The role involves guiding clients through travel options, ensuring compliance with global travel requirements, and achieving sales targets. Ideal candidates will have strong sales experience and proficiency with GDS systems.

Qualifications

• Bachelor's degree in related field preferred.
• At least 2 years of experience in travel agency sales and operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer service and achieve sales targets.
• Provide accurate travel counselling and ticketing.
• Stay current on travel requirements and restrictions.

Skills

Communication Skills

Detail-Oriented

Customer Service

Sales Skills

Education

Bachelor's degree in Travel/Tourism, Marketing, Sales, Business

Tools

GDS (Sabre preferred)

CRM software

Office 365

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Key Responsibilities:

1. Deliver Exceptional Customer Service (and Achieve Sales Targets): Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.
2. Provide Accurate Travel Counselling: Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.
3. Expert Ticketing: Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.
4. Stay Current on Travel Requirements: Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.
5. Foster Long-Term Relationships: Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.

Requirements

• Education: Bachelor's degree in Travel/Tourism, Marketing, Sales, Business, or related field.
• GDS Proficiency: Familiarity with at least one GDS system (Sabre preferred).
• Communication Skills: Excellent written and verbal communication abilities; superior interpersonal and social skills.
• Detail-Oriented & Organized: Capable of handling multiple bookings simultaneously without compromising accuracy.
• Experience: Prior work in a travel agency (minimum of 2 years preferred), especially in sales and operations for international airline ticketing.
• Knowledge: A solid understanding of passport, visa, and health requirements for international travel.
• Added Advantages:
  • Multilingual abilities.
  • Familiarity with CRM software, Office 365, and online booking platforms.
  • Personal travel experiences that enhance your ability to counsel clients.

Company Industry

• Travel
• Tourism

Department / Functional Area

• Business Development

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